* Continuously strive to provide superior products and customer service, serving callers as a subject matter expert on a variety of leave types * Call Center and Hospitality experience preferred. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. * Stay current on Alight's programs and services through on-going training provided by Alight Solutions. Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Location: San Juan, Puerto Rico. At Alight, we are reimagining how people and organizations thrive. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! This role is charged with motivating donors to be engaged and involved, as well as successfully facilitating annual . Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Job Details. We want towelcome you to learn more aboutAlight and our Customer Care team. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. , Alight Cares- our program that allows you to track your community volunteer hours, Corporate matching for yourcharitable donations. Please note that all salary figures . Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. Bilingual (English/Spanish) Customer Care Rep - Virtual. Disabled Person, Inc. This may include assisting the caller in navigating the system as well. * Use productivity and quality data & metrics to achieve superior customer service results Check out our open opportunities below. We recognize the importance of a work life balance. About Alight Solutions Alight is a leading cloud-based human capital technology and services. We strive for Excellence Every Day by collaborating with our clients and colleagues. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers From company leaders to our newest colleagues, we all play a role in bringing our values to life. Key Duties & Responsibilities. Find out if you meet the requirements! * Engage people who need help with their leaves of absence, using a variety of technologies including inbound and outbound telephone and chat then the employee has changed 1 company and 1 job. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Alight Easy 1-Click Apply. We are brave in spirit, act decisively, learn quickly and get it done. We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. The mission of our customer care teams exemplifies the need for humanunderstanding. A 401k plan that includes a corporate match. #FJTop100 #remotework #remotejobs #jobs #jobsearch, Top 100 Companies to Watch for Remote Jobs in 2023 | FlexJobs, Averages based on self-reported salaries. * Make independent complex decisions within the scope of your authority Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. You will be notified during the hiring process which checks are required by the position. The estimated base pay is $36,558 per year. Reporting Relationships Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Health, Dental, Vision, Life Insurance and more. . HDHP or PPO available., At Alight, we believe a companys success starts with its people. We combine data-driven . Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. We reward continuous improvement and encourage you to own your own development. You have successfully created a new job alert. Our people are our greatest assets at Alight Solutions because People Matter! Communicating with customers through various channels. Get a free, personalized salary estimate based on today's job market. At Alight, we believe that people are the single most important part of an organization and that there is a synergistic relationship between work and life. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. * Be kind and compassionate * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Customer Care Representative, Human Resources - Texas Virtual (Work from Home) job in Billings, MT. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. View Job description, benefits and responsibilities. Learn how this feature works. Read more We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . Visit the company website to obtain information on the company and review the job description prior to your interview. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. * At least 4 years of customer service experience, or a combination of education and experience: * High School diploma and 4 years of customer service experience, OR, * Associate s Degree and 2 years or customer service experience, OR, * A self-starter who has excellent communication skills (verbal and written) and the desire to provide the highest level of customer care and satisfaction, * Ability to be flexible, adaptable and dependable in a constantly changing, fast-paced environment, * Ability to receive constructive feedback, then immediately and consistently apply it, * Ability to multi-task using several Windows applications at once while assisting a customer on the phone, * Flexibility to work a specified shift and extended hours as necessary, * Experience in one of these industries is preferred: Health Care, Human Resources Services or Financial Services, * Bachelor s or Associate s degree, or a High School diploma plus equivalent years of related industry experience. Find the best jobs in the US, apply in 1 click and get a job today! Every day, our customer care representatives are on the front-line of care, advocating for people - ensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Work with Livelihood Officer in identifying, assessing and guiding livelihood groups on group formation and record keeping. Learn more about Alight'sIgnite & Inspire programs for internship opportunities and new grad roles. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Here are some tips to prepare for a behavioral style interview: Bring a copy of your updated & current resume to any in-person interview. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. This may include additional research and ongoing casework. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. READ MORE Awards and Recognition Our work with the most influential companies has been recognized across the world. East Region States: Delaware, Florida, Georgia, Indiana, Maine, Maryland, Michigan, New Hampshire, North Carolina, Ohio, Pennsylvania, Rhode Island, South Carolina, Vermont, Virginia, Washington D.C. West Virginia Benefits . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices and observances, unless doing so would result in an undue hardship. At Alight, we believe a company's success starts with its people. You have Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law.
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