marta mobility customer service marta mobility customer service

Is a shared ride, advanced reservation mode of public transportation. The fax number for Mobility Eligibility is 404-848-6900. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. Wheelchair brakes must always be locked while on the lift. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, Title In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. Mobility Operators cannot place themselves or the customer in danger (i.e., pushing, pulling, and lifting weights that strain the operator, traveling over threatening or potentially harmful terrain, slippery surfaces, etc.). Untapped Breeze cards will lose value if not activated within this time period. If the Mobility Bus arrives anytime between 4:15 PM and 4:45 PM, the customer must board within five (5) minutes of the arrival of the Mobility Bus. https://pass.itsmarta.com/Account/Login. If the visitors disability is apparent, this documentation is not required. Customer zip code, which is the password to access the automated system. If you were issued a permanent card, your eligibility expires three years from the date of issue. In this type of eligibility, the person can be reasonably expected to make some trips on the fixed route service. Indicate the use of a service animal, if applicable. Customer Service. MARTA Mobility service is restricted to the ADA designated service area within Fulton, DeKalb, and Clayton Counties along a mile corridor located on each side of all MARTA fixed route buses as well as mile radius around each rail station. Standard MARTA Mobility fare is $4, and customers can only board our Mobility buses if they have sufficient fare. Interviews at MARTA Experience Positive 71% Negative 21% Neutral 8% Getting an Interview Applied online 74% Recruiter 9% Employee Referral 6% Difficulty 2.6 Average Hard Average Easy Interviews for Top Jobs at MARTA Bus Operator (4) Intern - Hourly (2) Station Agent (2) Managerial (1) See more interviews for top jobs Weekday: 4:45 AM - 1 AM; . Everybody needs their own. Be on time for scheduled trips and be ready to board the Mobility bus when it arrives. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. MARTA Mobility. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. MARTA Transit; MARTA Service; Facebook; Instagram; . The suspension will go into effect on the 15th day of the next month and will last seven (7) consecutive days. Please note the following: Operators are required to secure the lap and shoulder belts to ensure the customers safety. Transfers between MARTA Mobility and Cobb County Transit (CCT) Paratransit are free at the MARTA Arts Center Rail Station and the CCT Cumberland Transfer Center. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. The lift can only be occupied by one person at a time. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Same day cancellations are cancellations made on the date of travel. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Appeals must be received within sixty days (60) of receipt of the denial letter. I think that things are what you make it. A requested trip time may not be available. MARTA Police (Non-Emergency) 404-848-4900. We apologize This category is not required once a transit system is 100% accessible. When a return trip is needed, indicate the desired pick-up or drop-off time. 404-848-5826. Should such assistance be necessary, but unavailable while customers are on the bus, MARTA will contact emergency medical services to administer the required medication at the customers expense. MARTA attained the Silver level of recognition for its sustainability efforts. The application allows for the following online: Employees can view and update personal information, submit . Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: Being on time for scheduled trips enables MARTA Mobility to operate efficiently for all customers. Names of complexes or subdivisions, as well as building, apartment or suite numbers, and gate codes. Please remember that MARTA Mobility is a shared ride service and customers are encouraged not to neglect personal hygiene so as to cause an adverse effect on the ability of MARTA to provide acceptable services. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . 2424 Piedmont Rd, NE 30 Alabama St., SW Mobility Operators are prohibited from administering medication. The appeals hearing must be conducted within thirty (30) days of receipt of a request to appeal. MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Operators may not accept tips or gratuities or act in any manner that would suggest that tipping is appropriate. University Program. Custom Travel Advice If you would like custom MARTA commute or parking recommendations, or recommendations on places to live and work near transit, email info@martaguide.com. When the customers priority is to be picked-up by a certain time, the CCR will state a Ready Time and apply the thirty (30) minute window. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Day and time of experience No commercial or large-size carts, or dollies unless collapsed. Customers must present a valid MARTA Mobility Breeze Card or Identification (I.D.) If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. A CCR will return the call and complete the reservation. Click here to download the Mobility/Paratransit Application. MARTA Customer Experience. PROPERTY OF MARTA: This Reduced Fare/Paratransit Breeze Card is the property of MARTA, and must be presented upon use when boarding a MARTA bus or entering a MARTA rail station. Student Program (K-12) Group Discount. The CCR will make every effort to accommodate requested pick-up or drop-off times. If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. 2424 Piedmont Road NE Customers on Subscription Service must adhere to the cancellation policies or the Mobility Bus will arrive as prearranged, and the customer will be charged with a No-Show. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. view details. 404-848-5826. . The customer must prioritize either the Drop-off or Pick-up time when making a reservation. Explanation of incident, suggestion or comment, Voice: 1-866-377-8642 MARTA Mobility does not access residential driveways. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. card with a picture each time they board a Mobility Bus. How much does a Reduced Fare Breeze Card cost? A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. Atlanta, GA 30324 Atlanta, GA 30303. MARTA Mobility is a complementary paratransit service that serves 11,000 individuals who are unable to utilize accessible fixed route public transit due to a physical or cognitive disability or limiting health condition. The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. Customer gets off work or finishes school or appointment at 4:00 PM. Visit our MARTA Police (Non-Emergency) 404-848-4900. Inconvenience in using the fixed route system is not a basis for eligibility. 4. EXAMPLE: Customer prioritizes the Pick-Up Time. The Code prohibits inappropriate behavior on MARTA property to include but not limited to the following: No operating or tampering with any equipment while onboard a Paratransit vehicle. Call 404-848-5000 and start your Balance Protection. If the complex is inaccessible to a MARTA Mobility Bus, customers must meet the bus at the main entrance of the complex. MARTA has the right not to issue a replacement card. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times: TDD or FIRS: 1-800-877-8339 Standard fare is $4. MARTA runs hundreds of buses over 91 routes covering over one thousand route-miles. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Customer Name (first and last) or Customer Identification Number. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. MARTA Mobility cannot change pick-up times, pick-up or drop-off locations or accommodate requests for early pick-ups on the day of travel. 2. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. The following procedures have been developed to ensure safe vehicle movement and standardized connecting point guidelines for major complexes. Individuals who believe they are eligible must complete Part A of the eligibility application. 1. Visiting customers must provide verification of their eligibility to MARTAs eligibility department. Any individual with a disability who is unable, as a result of a physical or mental impairment (including a vision impairment), and without the assistance of another individual (except the operator of a wheelchair lift or other boarding assistance device), to board, ride, or disembark from any vehicle on the system which is readily accessible to and usable by individuals with disabilities." Solicitation or selling goods or services without the express permission is prohibited. To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. Appeals can be made by calling the MARTA Mobility Eligibility office at (404) 848-5389 or submitting the completed Notice of Appeal form via fax: 404-848-6900 or mail: MARTA Mobility Appeals Panel 2424 Piedmont Road, NE Atlanta, GA 30324-3330 Appeals: Upon receipt of a request to appeal, the Eligibility Specialist will notify the customer of the date, time, and location of the appeals hearing. The completed application (both Part A & B) must be faxed to 404-848-6900, or mailed to: Mobility Service, 2424 Piedmont Road NE, Atlanta, GA 30324. Customers may also cancel via the MARTA website @ The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time.