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But some of it is instinct. The BBC is not responsible for the content of external sites. Jo Horgan plans to make the whole world more beautiful. The Horgan family name was found in the USA, the UK, Canada, and Scotland between 1840 and 1920. Getting people connected, back into stores and the support center, really deepening the cultural beat of Mecca, ensuring people are engaged, happy, flourishing and thriving, is my first rock. Beyond beauty, she sits on the . I dont wake up and say, Gosh, arent I successful, she says. The year was 1997, where Jo unveiled her 79sqm flagship store South Yarra, Melbourne, with a curated edit of just seven brands. Australian entrepreneurship Jo Horgan turned a love of makeup into 87-strong chain of cosmetics stores. What do you think your primary impact has been? Partner with us. John Joseph Horgan MLA was born on August 7, 1959 (age 62 years) in Victoria, British Columbia, Canada. "It was an incredibly useful early example for me of changes I needed to make to my business model to actually make that viable. She built her empire on the idea that great customer service delivered in sumptuous spaces filled with luxurious products can make women feel not just more beautiful but also more valued, more confident. Chef Jock Zonfrillo is focused on native ingredients creating business and a living wage for Aboriginal communities. . Im being cheeky now.. One thing weve learned is that if your customers absolutely love what you do and how you make them look and feel, that if they want to be part of that community, you will prevail, no matter what. In 1992, she left the U.S. for a Product Manager position in the marketing division at L'Oreal UK and . As we look to see where we launch, well try to make sure we choose environments in which we have the greatest confidence in which they will thrive. We say a lot that if were not failing at things, were not pushing ourselves hard enough. How do I make sure we are here, thriving, here to stay?, Now that it is thriving, her focus has shifted, but is no less intense. We were clear we didnt want to cannibalize existing business, which we havent. No matter what.. Help using this website - Accessibility statement. "In retrospect I consider it a gift," she says. "Sephora, in comparison, has 13 stores and a market share of less than 1%". Credit: Charles Sykes/Bravo. But it goes much deeper than that. More from WWD. M-Power grew out of a partnership that began in 2015 with the NGV. Many of them are running businesses that might be $5 million, $10 million, $50 million doors. But this commission worth a seven-figure sum over five years represents a new, deeper commitment to philanthropy for the retailer and beauty entrepreneur. Sales across retail, distribution and online are more than $500 million, giving the privately owned company more than 20 per cent of the $2.4 billion premium beauty market. Joe Gorga says the feud that led him to skip his sister Teresa Giudice's wedding is "ruining" his life.. I think our strongest levers are our obsession with the customer, our ability to build an extraordinarily knowledgeable and engaged team who provide a completely differentiated experience and to provide a shopping environment that feels more like a home interior that you would love to hang out in as opposed to a transactional retail environment. Rather than dreading her trips to buy makeup, and then doing nothing about it, back in 1997 Jo Horgan recognised a business opportunity - and opened an upmarket cosmetics shop that sold a large number of different brands that her staff would recommend entirely on merit. We had a top spa do a three-month incursion so they can connect with clients. They don't give a shit about quantum mechanics or the Big Bang. Log In. "Because you watch your cost of goods double, and you can't go to the customer and say 'sorry, we need to double the price of the product'. Mecca is becoming more of a gifting environment, so we have a whole gift bar, where you can choose different papers and ribbons and wrappings. Photo: bcndp Flickr. "When you know the customer intimately, I think, that makes it a much easier process [to launch and grow your own business].". Lauren Sams is the fashion editor, based in Sydney. The story that most people know about Mecca, and Jo, is about beauty, says Keenan, who has worked with Horgan, on and off, for close to 20 years. The connection. One of Bilbaos kitchen designs, for instance, incorporates the laundry, so the whole family can witness the activity of washing clothes and hopefully get involved. No! The cheer might be a touch relentless, but there is no denying that the formula has worked. We all know them because the meeting rooms are named for them. At Mecca HQ you can book Fake It Til You Make It for your weekly team work-in-progress meeting, or If You Dont Ask, You Dont Get for performance reviews. It is incredibly impressive, and takes more work than most imagine.. When Ms Horgan was 14, her family relocated from the UK to Australia, settling in Perth. Our big hairy audacious goal was to be Australia and New Zealands number-one beauty destination whatever it takes. : I have three rocks at any given time. Her words come more slowly now. One of the joys of having the best product in the world is that we can allow customers to experience it. We have an incredible connection with our customers. Within three years, Mecca was starting to make waves, acting as importer, distributor and brand manager for niche brands that previously had no presence in Australia, disrupting the Myer/David Jones premium beauty duopoly and attracting the attention of industry leaders such as Estee Lauder chairman Leonard Lauder. See Photos. Horgan has been named a BOSS True Leader for forging a new path in beauty retailing in Australia, creating an alternative distribution path for brands outside department stores, inspiring other female entrepreneurs, and creating a work environment and culture that has seen Mecca voted one of the top five places to work for the past four years. Lauder came to Australia for the Olympics in 2000 and, after visiting two of Horgans five stores, declared Mecca would become a valid third channel and major force in the Australian premium beauty market. I cant really be philanthropic, to the same degree, without Mecca firing on all cylinders.. The Hogan Family (originally titled Valerie and later Valerie's Family) is an American sitcom television series that began airing on NBC on March 1, 1986, and finished its run on CBS on July 20, 1991, for a total of six seasons. And the way customers interact with beauty has fundamentally shifted. And I do say so far, because Im now looking at the next 25-year horizon and knowing whats possible gives me enormous confidence for what Mecca can achieve in the next 25, with all of the learnings and brand relationships we have, and with the ambition, grit and determination that we have to redefine the way beauty is presented to consumers. How would you describe your leadership style? Sometimes I use the analogy that my role is to act as the ice smoother in the game of curling. In it, an emerging female Australian artist would be commissioned to create packaging for Mecca during the Christmas period. Soula & Anthony Hrysoudis. Ill get in tremendous trouble. A few years after she started, the value of the Australian dollar dropped, making it far more expensive for the company to buy the international products that its customers wanted. : The Sydney store is about 18,000 square feet, three times the size of our biggest store and nearly eight times the size of our average store. Twenty years after launching Mecca Cosmetica, Jo Horgan is sitting pretty at the helm of a booming beauty business. Horgan tries, graciously but unsuccessfully, to retract the data. Go and ask the team and they will know them. I ask a team member who laughs, nodding. Two, I try and surround myself with incredible people who have the agency to debate whether that is the right flag and once we agree were all in, I watch them go forth with profound admiration for what as a team is done and delivered. (Horgan family / Courtesy) The death of a Pembroke Pines cardiologist in the British Virgin Islands is being investigated by police in the . Our signature line was originally built so we could do manicures and pedicures, and have product that we could get in bulk that matched at a back-bar level the type of product we were offering in our cosmetics realm. She is earnest, really earnest. Age. Previous Addresses Home address, vacation, business, rental and apartment property addresses for John. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter', Why half of India's urban women stay at home. Teresa Giudice and Louis Ruelas's wedding on Saturday wasn't attended by her brother and sister-in-law Joe Gorga and Melissa Gorga due to a troubling blowout . Imagine the best product offer, a beautiful environment and my best beauty friend next to me taking me from zero to expert in one session thats how I wanted to experience cosmetics myself, Horgan says. : We have to throw everything up into the air and work out what our strongest levers are. 12/1/2022 12:02 AM. Right now were at the lucky stage of wonderful open horizons for our dreams, hopes and aspirations to fly so we can find the fertile ground within which they can land. The last piece is how do we improve the booking journey, the pre- and post-appointment care and make services more personalized. All Rights Reserved. They are leading a necessary charge for others to follow; not only women but anyone who recognises that the arts are for everyone., Tony Ellwood is one of those people. I love what I do, on all different levels, she says, after feigning offence that in asking whats next? Ive suggested she ought to think about retirement. And he was super-supportive of me doing it, and he participated from the beginning. Austin was among the most notable debutants on The List this year, when the 2022 edition was published in late March, alongside the likes of beauty retail phenomenon Jo Horgan and her husband . Thats at the heart of what we obsess about every single day. Sarah & Tyler Hunter. We spend over 4 percent of our turnover on education and engagement. Now, she wants to make the world more beautiful. : Jim Collins enunciated the spirit of Mecca when he said our mantra is wake up, breathe, innovate. Jo Horgan's Phone Number and Email Last Update. : It was both exhilarating and slightly daunting to have the magnifying glass on the map of the world, to go from hovering over Australia and New Zealand and to step back and back and back, and go wow, the world is a big place. We have a voice and a responsibility now. You need to have Chinese nationals running the business and we do. No matter: with more than 100 stores in Australia and New Zealand, a Chinese retail presence on TMall and a new Melbourne flagship that will probably be the biggest beauty retail store in the southern hemisphere when it opens at the end of next year (doubling the footprint of Meccas Sydney CBD flagship, the current record holder), Horgan has more than proved the point. Our website relaunches as mecca.com.au, housing over 7,000 products from more than 100 brands. If not me, who? she says. The Horgan family name was found in the USA, the UK, Canada, and Scotland between 1840 and 1920. . The BBC is not responsible for the content of external sites. If we fix education, and get girls educated to the level they need to be, then everything economic participation, health, safety, political representation changes, she says, choosing her words carefully, slowly and reservedly. Jo Horgan isn't someone who takes no for an answer . The numbers bear out the accolades. J.H. J.H. Horgan is the best thing about it, undercutting any hoariness with a curl of her lip or a withering aside. Jock Zonfrillo is a restaurateur with a big difference. "It's pretty heavy going. 65. She is full of life, she has incredible energy and she is absolutely passionate about her business and the beauty industry, said Francois Nars, whose namesake brand has been sold at Mecca since the beginning and is today the top-ranking brand there. The beautician was a neighbour of the Horgan family. JEROME HORGAN OBITUARY. But at the same time, she never wants it to be about her. Or the time the company had to pay retail prices for luxury fragrances in the Christmas holiday period, after a shipment worth half a million dollars was stolen in Marseilles. She kept lifting the bar in terms of her values, and balancing business success with the way that she wants to live and project her business. With skin, we have semi-private booths, where you can have boosters, half-hour walk-in sessions, but we also have three skin care rooms upstairs, where we do everything from injectibles to dermal therapies to peels. We catch up with Jo Horgan to learn her secrets. Politician. The other exciting thing is that beauty used to be color, skin and fragrance, and that has not just expanded into hair and body, but into health and wellness in a broad ranging and comprehensive way. . J.H. We collect and match historical records that Ancestry users have contributed to their family trees to create each person's profile. But you know, there is just so much to do! Horgan, Jerome Esley Of Jackson, passed away on Monday, November 2, 2015 at the age of 85. The Mecca x NGV Women in Design Commission is not Horgans first philanthropic venture, nor is it her first experience funding the creative arts. The fact that I had two parents who were entrepreneurs made it easier for me to visualise going down that path.. These include her husband and Mecca's co-owner Peter Wetenhall, who joined the business full time in 2005 as co-chief executive. Because its been key to Jos lived experience, and because it has been proven, time and again, to be a tangible way to effect change. Right. (Mike McArthur/CBC) B.C. I feel my role is to furiously shine the ice so as many [stones] hit the target as possible, she says. The first 10 years, I spent the entire time thinking: How do I make sure this thing stays viable? She mimes folding the paper carefully, the way Mecca customers do. Horgan won the 2008 British Comedy Award for Best TV . She says she has no plans to step back in any capacity. John William Horgan was a Solicitor in Cork in a firm called M.J.Horgan & Sons. As a result, weve been able to build an absolutely customer obsessed proposition from the outset and have been able to come up with a completely unique brand management model. Silvia Hsieh & Alessandro Diamanti. Nicole Reed, Circumstances gave me the stepping stones to an entrepreneurial outcome, she says. The U.S. is an enormous market and a holy grail market and so many brands make the pilgrimage and the road is littered with those who have faltered and failed, because it is highly competitive. They are here for Horgan, who is announcing a five-year partnership that will, annually, sponsor a female architect or designer to create a large-scale piece of work for the gallery. Especially because during the first year, I kept thinking of the statistic that nine out of 10 businesses fail in year one, so I knew I had better be pretty focused on how I differentiated myself from the average. That will be our approach. Senior leaders and retail staff attend annual conferences, where the likes of Julia Gillard, Gail Kelly and Horgans own favourite motivational speaker, Jim Collins, have spoken. It was built on quality, great editing of the brands she carries and hard work., Despite her success, Horgan hasnt lost her touch with shoppers and its this that has led to her incredible success thus far and will continue to pave the way as she moves forward. : I look back and on the one hand, the vision seemed so lofty that I go, What was I thinking? The vision was to revolutionize the beauty industry and turn the way customers interact with beauty on its head. Sign Up. See Photos. Living in Melbourne, Australia, she quit her project management job at French cosmetics giant L'Oreal, and launched her own company, which she called Mecca. J.H. Whats your assessment of the global beauty business today and Meccas place in it? To fill 4,000 square meters successfully you have to be curious by nature, beauty obsessed, willing to test and trial and willing to go out there to find the beauty truffles and nuggets hidden wherever they may be. Of the top 100 architecture firms in the world, just three are run by women.. We also love what we do its exciting and exhilarating and we feel a sense of purpose and contribution. 2023 Fairchild Publishing, LLC. And now, she says, her voice pitching higher as she becomes visibly more enthused, customers come in asking for fresh sheets of tissue paper, so they can frame it as a work of art.. Horgan is quick to remark that, whatever the focus she gives to M-Power, her philanthropy is fuelled by her business. Wendy Hsieh & Dr Chao - Cheng Yang. Duncan Killick. Jo Horgan with husband and business partner Peter Wetenhall. But . Its a winning formula for the brands, for customers, for the team. What that means for us is to ingegrate the incredible service our hosts offer in store and work out how to do that in the digital arena. But hold on to your hat, Dorothy. (Read on!) In a ceremony hosted at . The couples personal wealth is tipped to be about $658 million (though, like many Rich Listers, she is loath to talk about money, saying only that the numbers are speculative: I own a lot of lipstick but not much else). "It was very demanding, very uncompromising, and you were expected to deliver results from the outset," she says. This was about 50% of all the recorded Horgan's in USA. She then started working for L'Oreal, first in London, and then relocating to Melbourne, so she could return to Australia. Thats the Mecca magic, she says. The bet paid off. Ms Horgan adds that much of Mecca's success comes from choosing the right people to be around her in the first place. Mary Jo Horrigan Dever. Krissy Johnson & Tony Raftis . Today, the customer is all-ruling. She also created the HBO comedy series Divorce (2016-2019). But he recalls a sense of lightning in a bottle. Jo was brave enough to set up shop in Australia, he continued. 3 min read. Would we have been able to do that if we were under the eye of everybody? : I think its really fascinating. Our goal wasto kick the tires and test our BHAG for the next 25 years is it right, is it realistic, how do we get there, do we have the right business model, the right approach? Photograph by Gareth McConnell for The New Yorker. "It could be an intimidating experience," she says. Do you see these as the first step to conquering other markets by raising brand awareness? "The question is not is it going to happen but . Mary Horgan. The Mecca magic that Horgan frequently intones stems from the idea that staff members should be empowered to make decisions to ensure their customers look, and more importantly feel their best. Robbie Fimmano. What hasnt worked is not being able to visit and to accelerate the plans at the rate we would like to, and having really lumpy data due to all of the COVID-19 restrictions. J.H. What sets Jo and Mecca apart is their deep understanding of the customer, and the consumer-centric approach they deploy across all aspects of the business, said Charlotte Tilbury, MBE. One of our mantras is Fail Fast, Fail Forward. Transactional retail was never our bag, but over time we have pushed the boundaries on experiences and our customers have followed us on that march, where 35 percent of our space in the new flagships are service-oriented offers, because that is what our customer wants. Mecca spends 4 percent of its turnover on staff education. Our role is to make sure our customers have everything they need for a comprehensive shopping experience. After receiving a B.A. The only reason for us to expand more broadly is if we genuinely believe we can provide a differentiated and more compelling experience to customers and platform for brands. But after 25 years, she would like to pay more attention to M-Power. There are other ways in which we invest in our teams. Service is not subservient, it is a professional endeavour. What the judges said: Jo is a fabulous example of walking the walk and being a true entrepreneur from the ground up. Then we said, can we expand this through to jewelry as adornment, so were doing piercings, solderings, engraving. The Family was Catholic - hence some family speculation for the reasons of the move. Its the memories of the people Ive done this with, how weve built it together and celebrated the highs and huddled during the lows that have made it incredible so far. Was education always a key part of your strategy? The guiding principle was to make people feel good, she says now, as a waiter pops by with Horgans order a pot of hot water (Its all I drink, ever. He actually painted the future for Mecca I had not painted for myself, says Horgan. See Photos. What has enabled Mecca to be so successful? Theres been a journey of learning and discovery over the past 25 years to make the stores more beautiful, more inviting and you know, for me, its a complete joy. Like the time Horgan approved free express shipping on all orders during the first COVID-19 lockdown. Starting off in northern Queensland, they drove around the "edges of Australia . Published on August 7, 2022 11:26 AM. Here, as she prepares for the next phase of growth, Horgan reflects on Meccas role in the beauty landscape and her plans for whats next. Jeweller Sener Besim worked with Horgan at the now-defunct department store Georges, where Mecca had an early concession. He was super-seminal in the business. Strong finance professional and graduated from Chartered Accountants Australia and New Zealand. Mary Jo Horgan. The most Horgan families were found in USA in 1920. His Restaurant Orana in Adelaide was set up for the sole purpose of starting a foundation to help make native foods mainstream, while commercialising the raw ingredients and paying fair prices to producers.