is aep disconnecting service is aep disconnecting service

No disconnect for elderly or disabled when temperature is >95, or medical emergency. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Cannot disconnect if a customer owes less than $50, provided that this exception may not be used for more than two billing cycles in one calendar year. Money and Energy Savings for Your Business Overview, Community & Customer Experience/External Affairs, Choice for Residential Customers Overview, Programs & Offers to Help You Drive Electric, Electric Vehicles for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". 30 day disconnect delay with medical certificate, may be renewed 2 times. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. The Energy and Policy Institute (EPI) is collecting data based on published reports and verified statements from utilities about which utilities are suspending disconnections, and which public utility commissions or other governmental bodies are ordering suspensions. Certificate can be given by telephone by doctor, nurse, R.N., or public or private agency providing mental health care services, but must be confirmed within 7 days by a physician's writing. Utility companies are advised not to disconnect residential electric or gas service during the day preceding and the day of a forecast of extreme temperature or, if the forecast precedes a holiday or a weekend day, on any day during the holiday or weekend. No disconnect if customer agrees and adheres to payment, Consumer line: 800-382-4586 (Connecticut), 860-827-2622 (outside Connecticut). A public regulated utility company shall not disconnect service to a residential customer for any billing cycle from November 15 through March 15 for nonpayment if the customer meets the qualifications for the low-income home energy assistance program and are current on their bills or if they have entered into a payment agreement with their provider and are current on payments under that agreement by Nov. 15. Any day a forecasted high temperature of 32 F or below or on any day a local Heat Advisory is issued by the applicable weather reporting service. 1996-2023 American Electric Power. C 08/08/2011 AEP Workshop Various updates . The notice must include the intended . To have service restored between November 1 and March 31, a ratepayer must make payment of one-fourth of the total arrearage plus the most recent bill and enter a payment plan with the remaining arrearage paid in installments over no less than three months or as agreed between the ratepayer and the utility. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Ban for special circumstances such as extreme weather or life-threatening situation. If an excessive heat warning or a freeze warning has been issued by the National Weather Service for the, November 1-March 31 - Cold Weather Rule (CWR), Prohibits the disconnection of heat-related service from investor owned utilities when the temperature is predicted to drop below 32 during the following 24-hour period and allows customers to make a payment arrangement. Running on . The amendment is effective December 1 through March 31. Certification of licensed doctor or health practitioner is required. DfuSe Ir Target Flipper Zero F7,q $q U Qj }j j j j !O j O j i Ej G G G G G Ii Ui ai mi yi i 'i k j 9 H %i 1i =i i . National Center for Appropriate Technology (NCAT) American Electric Power or AEP is an electric utility that serves power customers in 11 states. 30 day delay and 30 day extension possible in case of life threatening condition. The utility company shall report the customer's need for assistance to the human services department and the department shall take immediate action to mitigate the problem. Or look for your next career move. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. The utility may not require payment of more than seven percent of the customer's monthly income. The medical certification may be renewed by the proper medical person every 30 days if illness persists. Disconnects will resume for residential customers in Virginia on January 11, 2022. Consumer line: 888-570-9905, 307-777-7427. Consumer line: 303-894-2070 (Denver) or 800-456-0858. Disconnection delay of 21 days with medical certificate if health of household member would be adversely affected. Low income customers must make monthly payments of at least 7% of their estimated annual bill, along with a portion of any past-due amount, November through March to avoid shut-off. Start, Stop or Transfer Your Service START, STOP, OR TRANSFER SERVICE Start service Before you start, make sure you're not a current customer. To avoid unauthorized access, youll still have to enter your password. Liberty If households make the required payment, the remainder of their bill is deferred until April, after which they have seven months to pay off the balance. Request a letter There are also rules prohibiting disconnection of service for certain medical reasons. In the Lone Star State, AEP is divided into AEP Texas North and AEP Texas Central, each with its own service territories. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. When you opt in, we automatically fill in your ID from then on. Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Need written certification from a qualified medical professional that is valid only for the length of time the health endangerment is certified to exist but no longer than sixty days. Use of this site constitutes acceptance of the AEP Terms and Conditions. Disconnection will be delayed if detrimental to the health of a resident, must have physician certification. Remember User ID helps you log in without having to memorize your ID or look it up every time. Customer must enter into a deferred payment plan if termination is postponed. This applies to both regulated and non-regulated energy vendors. Multifamily, new construction, and commercial systems are not eligible. 3040 Continental Dr. Business customers, please contact us. Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. Temperature based. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Ban when <35, to avoid disconnect when temperature is above 35 customers must make payment schedule, meet payments and apply for aid if eligible. Medical certification can be renewed once within 120 days. Ban for special circumstances such as extreme weather or life-threatening situation. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Prohibited when heat advisory from the National Weather Service is in effect. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Service cannot be disconnected if customer agrees and adheres to payment plan. Protection for hardship customers who qualify or apply for energy assistance and enter payment plan. Cannot disconnect if a customer owes less than $75 or no more than last month's balance on Nov. 1. The utility must attempt to make a payment plan with the customer before termination. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Disconnect is prevented if customer agrees and adheres to payment plan. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Gas and electric companies must check the 72-hour weather forecast before disconnecting a customer for nonpayment. 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. Consumer line: 785-271-3140 (Topeka) or 800-662-0027. Utilities must delay disconnect for 30 days for customers who are age 65 or older, ill, or disabled. Utilities are required to offer a payment plan. Money and Energy Savings for Your Business Overview, Electrification for Your Business Overview, Arkansas: "Arkansas Commercial/Industrial Price Options". Cannot disconnect if an overdue amount is less than $50, unless the overdue amount is more than 90 days old or the utility bills four times a year or less. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. Need to turn off electricity at an address and close your account? Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts.