Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Justice Burley labelled that as "qualitatively a very serious misrepresentation". Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. Here are our four CHOICE tips for safe ticket buying. In certain circumstances the payer of a VAC for a Partner visa may be able to receive a refund. CHOICE supports the First Nations people's Uluru Statement from the Heart. The Court also ordered Viagogo to conduct a compliance program and pay the ACCCs costs. Tickets may be substituted with comparable or better seat locations without the Buyers approval. 1.3 viagogo Guarantee. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. Since that time, we have overhauled our platform a process that included consultation with consumer protection regulators in a number of countries., We are carefully considering todays decision and for that reason we cannot provide further comment at this time.. To share your thoughts or ask a question, visit the CHOICE Community forum. Viagogo faces lawsuit over denied refunds - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. This is so we can promote the sale of tickets and items that You list for sale. They're appealing the fine and have been granted a stay order, meaning they don't have to pay until the appeal is heard. Yes! If You have a dispute with one or more members, You release viagogo and all affiliated companies, officers, directors, agents, parents, subsidiaries, legal representatives and employees from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such dispute. ACCC chair Rod Sims said: Viagogos business practices were unacceptable. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. Our suppliers and co-brand partners are third-party beneficiaries of this Agreement. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. We pay respect to the Traditional Custodians and First Peoples of NSW, and acknowledge their continued connection to their country and culture. 2.12 Seller Payment. Newshub confirmed the prices on Viagogo were selling at a significanty higher price. The message from Viagogo is "please note these tickets may not be available again if you abandon them''. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. In NSW, ticket sellers are prohibited from reselling a ticket for more than 10 per cent above the original price for an event held in the state. 6.6 No Agency. Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. You are on a Viagogo website. Call us during our business hours Give us a call during our operating hours and we'll talk through any questions you may have. For a list of these situations see The. There are limited situations where refunds can be granted. Third, watch out for drip pricing. 2.14 Substituted Seat Locations. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. To post a ticket for sale on viagogo You must first register with the Site. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. You can email the site owner to let them know you were blocked. From 1 May 2017 to 26 June 2017, Viagogos website attracted consumers by advertising a headline price which did not specify a total price for tickets. You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. The watchdog also successfully pursued the company over its added fees, which included a 27.6 per cent booking fee that applied to most tickets in the 2017 period. This could be a tough call for many internet shoppers. ACCC Chair Rod Sims said: Viagogos business practices were unacceptable. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. 2.18 Merchant Description. They are suggesting that I relist those potentially fraudulent tickets, which does not guarantee that I would ever receive a refund. Cost of sponsoring (homeaffairs.gov.au), There is no standard timeframe for processing a refund request. Ticketing site Viagogo will have to sell all of StubHub's business outside North America to satisfy competition concerns. That same year, we reported on the case of 71-year-old Dugald Docherty of Adelaide, who paid $2201 for a ticket to see European soccer titans FC Barcelona take on Real Madrid. Viagogo seemed to be telling us the two tickets we had chosen were the last two left in this section, one of the best in the house. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". -Explore the world's largest selection of events. Consumers with queries about their state or territorys ticket reselling laws should contact their state or territorys fair trading or consumer affairs agency. Plaintiffs claim Viagogo is denying consumers refunds that arose because of the mass event cancellations stemming from the Covid-19 pandemic. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians. The company also said it could not release details of 15 specific transactions requested by NSW Fair Trading in a statutory notice to provide information, citing Swiss law. Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo bought rival StubHub in February 2020 for $4.1bn (3.1bn).. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. Viagogo is charged with breach of contract, unjust enrichment, and violations of Florida's Deceptive And Unfair Trade Practices Act. PLEASE DO NOT TRUST VIAGOGO! All sales and bids are final. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. Stay informed. Dec-23-2017 03:49 PM. Also, buyers only pay once they have been to the event and had no issues. You may only use the Services if You can legally enter into and form binding contracts. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). Given its chequered past, it's no surprise that its recent re-entry on Google coincided with a resurgence of Viagogo complaints to NSW Fair Trading. Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. 6.4 Release. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. Viagogo promises that all tickets sold will arrive on time for the event and they will resolve any issues. 'Worst deal in history': Viagogo and StubHub merger faces investigation, Viagogo 'refusing to refund fans' for gigs cancelled in pandemic, Original reporting and incisive analysis, direct from the Guardian every morning. Ticket reseller Viagogo has been fined $7 million for misleading Australian consumers with Google advertisements, added fees and claims about the scarcity of tickets. You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. CHOICE's Jonathan Brown shares tips for how to avoid being ripped off by dodgy ticket websites. viagogo reserves the right at any time to modify or discontinue, temporarily or permanently, the Site or any part of the Site with or without notice. at the time your visa ceased you or your sponsor had advised the Department that you no longer intend to marry. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. The Commerce Commission announced in August it's taking the Switzerland-based company to the High Court, seeking declarations it's breached the Fair Trading Act. Get the latest product reviews, money-saving tips and more. In recent years various state and territory governments have also introduced specific legislation regulating the reselling of tickets, such as maximum price caps. 4.2 Stolen Property. Hello has anyone had a successful outcome from viagogo through paypal. These will not be refunded to you just because your application, nomination or sponsorship was refused or unsuccessful. 2. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, Flooding in southern Malaysia forces 40,000 people to flee homes, When Daniel picked up a dropped box on a busy road, he had no idea it would lead to the 'best present ever', Plans to redevelop 'eyesore' on prime riverside land fall apart as billionaires exit, Labor's pledge for mega koala park in south-west Sydney welcomed by conservation groups, Tom Sizemore, Saving Private Ryan actor, dies aged 61. The Federal Court found in April 2019 that Viagogo had long been making false or misleading representations and engaging in conduct that was likely to mislead the public. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. 2.9 Seller's Confirmation Obligation. And while the caveat "on our site" has been appended to messages such as "less than 2% of total tickets currently available" and "123 sections have no remaining tickets", the message seems clear: you'd better hurry up and buy the tickets you've selected or you're not going to the event. 2. Recent complaints include cases of consumers paying: Ms Petinos said Viagogo refused to meet with NSW Fair Trading to discuss the matters in late 2021. Anti-ticket-touting campaigners the FanFair Alliance . View FAQs 6.10 Notices. 5.2 Violations, Termination and Suspension. In this week's episode, podcast co-hosts Eric Fisher and Chris Russo interview Len Perna, chairman and chief executive of TurnkeyZRG. In the ACCC's case, the spotlight was placed on Viagogo's use of the word "official" in its Google advertisements over two months in 2017, leading many customers to conclude it was an official seller rather than an online marketplace. 5.1 Investigations. If the payment status in ImmiAccount is 'Credit' or Paid a refund can be requested. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. You agree that We may report any activity that We suspect violates any law or regulation to appropriate law enforcement officials, regulators, or other relevant third parties. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. If You do post your ticket for sale on other marketplaces, you are required to remove your ticket from the Site immediately if your ticket sells elsewhere. ASK FOR A REFUND FROM THE RESELLER. We will also add sales or value added tax on our fees as applicable. We are not involved in the actual transactions between Buyers and Sellers. You consent to the exclusive personal jurisdiction and venue of Swiss courts. The ACCC has also advised consumers to steer clear of Viagogo. In what appears to be an all-encompassing reach for self-exoneration, the Google spokesperson tells us "we are not the regulator of secondary ticketing". Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. Viagogo does not pay sellers unt. They could not promise tickets or even tell us where the seats were located in the venue.". 7.2 Copyright. 2.13 Ticket Information. It would also add significant fees to the initial price, including a 27.6% booking fee, that were not disclosed until late in the booking process. name@example.com), NSW Fair Trading investigating Viagogo for unlawful behaviour, Customer offered $500 to take down negative Google review, Fears ticket scalping will surge post-lockdown as laws fail to rein in Viagogo, CHOICE report: Ticket resellers Viagogo and Ticketmaster Reseller gouging Australians, In July 2019, the worlds predominant search engine banned Viagogo because of its shonky tactics, Viagogo is back on Google, but we have evidence that it shouldnt be, Our investigation found that Viagogo is continuing to pressure-sell and is still flouting Googles own rules, misleading consumers by claiming that tickets to certain events were scarce when, in fact, they were only scarce on the Viagogo platform and widely available elsewhere, misleadingly using the word "official" in its online advertisements. Should you experience problems with your tickets on the day of the event you must contact viagogo within 48 hours of the incident to report the issue. Overview Viagogo has a consumer rating of 1.27 stars from 1,777 reviews indicating that most customers are generally dissatisfied with their purchases. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Customer Support Sign in with the email address you used to place your order or create your listing Email Address show password or Log In with Facebook Help signing in If you can't remember the email you used, checked out as a guest or have forgotten your password, we can help! It also failed to adequately disclose to consumers that it was not a primary ticket seller. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. Service 196 Value 191 Shipping 166 Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. momentum in tennis physics. Read more: In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 2.4 Listing. Instead, try searching for the official website of the band or venue. It didn't. In 2017 the ASA told it to make its exorbitant fees and delivery charges clear at the start of the transaction. If the re-seller is refusing to refund, contact your bank and ask how to file a dispute against the charge made on your card. Australian Competition and Consumer Commission (ACCC). Tel: 020 31376080 customerserviceuk@viagogo.com You may not get through to a person, but be prepared to write to them repeatedly by email and send messages through their online help centre. Ticket reseller Viagogo fined $7 million for misleading Australian consumers. Original price eur159!!!!! To request a refund: From the actions menu, select the 'Request Refund' option. Cloudflare Ray ID: 7a293b3f6b3e1afb Viagogo was ordered by the Federal Court to pay a penalty of $7 million. The court also outlined that it saw the penalty as a warning to other companies in the sector that they were subject to Australian Consumer Law. However, Moody's Investors Service reported yesterday that Baker's . "Todays $7 million penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling," he said in a statement. During this time, the Site will be temporarily unavailable. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. Why is the price printed on the ticket different to what I paid? "The current investigation shows that despite commitments made by Viagogo it is apparent this practice of offering tickets for sale at prices way above their original cost continues to be facilitated through its website, Ms Petinos said. NSW Fair Trading previously issued a public warning against Viagogo in August 2017. Viagogo pays search engines like Google to appear at the top of search results for major events. By using our Site, You agree to accept this Agreement. To sell tickets, a Seller lists the tickets in the Site database. 2.10 Collecting Payment. Viagogo, stylized by the company as viagogo, is a multinational ticket exchange and ticket resale brand. Sellers should use our automated online confirmation process. A new screen will display that allows you to begin your refund request. 3. 6.3 Allocation of Risk. I'm Travelling - where and when will I receive my tickets? The Google spokesperson says Viagogo is now "making clear that tickets subject to resale restrictions may not provide access to the event, ceasing advertising tickets for resale where resale is legitimately prohibited, and ceasing claiming that tickets are valid when organisers and event promoters find them invalid". According to the consumer group Which?, Viagogo's terms and conditions say that fans are entitled to either a voucher worth 125% of their ticket price or a refund for cancelled events, but no refund is available if gigs or . Viagogo are reportedly "refusing" to offer music fans refunds for gigs cancelled due to the coronavirus pandemic. Viagogo's website states a refund will be issued if the event is cancelled but will replace tickets in the event one is postponed. Our street address is viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland. Viagogos responses were described by the judge as giving it the appearance of being a company that is indifferent to the interests of Australian consumers and which prefers to elevate its own profit motives above those interests, even when on notice of the potential for harm being done. viagogo makes no warranty with respect to its software, any tickets, any event, the services viagogo provides, or that sellers or buyers will perform as promised, and viagogo expressly disclaims all such warranties, whether express, statutory or implied, including without limitation any warranties of quality, title, non-infringement of third party rights or fitness for a particular purpose. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. you lose thetravel facility remaining on your previous visa when your RRV is granted. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. After you raised a dispute did paypal stop or refund deduction from card? On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. Minister for Fair Trading Eleni Petinos said the public warning comes as NSW Fair Trading alleges Viagogo has breached the Fair Trading Act (1987) and Australian Consumer Law (ACL). The Court found in 2019 that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that certain tickets were scarce, and that consumers could purchase tickets for a particular price when this was not the case because significant fees, such as a 27.6 per cent booking fee, were not disclosed until late in the booking process. ACCC has fined ticket reseller Viagogo $7m for misleading Australian consumers by charging significantly more than its advertised price for popular events such as the Ashes and the musical, The Book of Mormon. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/viagogo-fined-$7-million-for-misleading-consumers/12725434, Australia's biggest drug bust: $1 billion worth of cocaine linked to Mexican cartel intercepted, Four in hospital after terrifying home invasion by gang armed with machetes, knives, hammer, 'We have got the balance right': PM gives Greens' super demands short shrift, Crowd laughs as Russia's foreign minister claims Ukraine war 'was launched against us', The tense, 10-minute meeting that left Russia's chief diplomat smoking outside in the blazing sun, 'Celebrity leaders': Mike Pompeo, Nikki Haley take veiled jabs at Donald Trump in CPAC remarks, Hong Kong court convicts three members of Tiananmen vigil group for security offence, as publisher behind Xi biography released, 'How dare they': Possum Magic author hits out at 'ridiculous' Roald Dahl edits, Vanuatu hit by two cyclones and twin earthquakes in two days, Viagogo denies misleading customers in face of consumer and industry backlash, Viagogo, a ticket reseller with few fans among consumers, gets stung by Google, Federal Court finds ticket reseller Viagogo misled consumers, Rare sighting of bird 'like Beyonce, Prince and Elvis all turning up at once', Emily was studying law when she had to go to court. This charge is in addition to the amount originally paid for the tickets. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional "failure to return fee" of 200 per season card that is not returned to the payment method that was used to purchase the tickets. About this app. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Todays $7m penalty sends a strong signal to businesses like Viagogo conducting business in Australia that they cannot get away with profiting from misleading Australian consumers about the price of the tickets they are selling, or other misleading conduct.. The sale of stolen property on viagogo is strictly forbidden, and violates local, country and international law. Viagogo may have toned down its pressure selling tactics, but it hasn't exactly changed its ways. You shall indemnify and hold viagogo and (if applicable) any parents, subsidiaries, affiliates, officers, directors, agents and employees harmless against all liabilities, costs, interest and expenses (including reasonable attorneys' fees) incurred by viagogo that arise out of any third party or governmental claim that involves, relates to or concerns (i) any local, regional, country, or international tax obligation or amounts due or owing under any tax regulation, law, order or decree or (ii) any dispute concerning the tax status of viagogo. Despite a Federal Court ruling against Viagogo in April 2019 for making false or misleading claims and engaging in misleading conduct, Viagogo is clearly still not doing enough to prevent scam artists from using its site to swindle consumers. Business News Live Business FanFair publishes a guide for getting a refund from Viagogo By Chris Cooke | Published on Monday 7 August 2017. The changes included consultation with consumer protection regulators in "a number of countries", a spokesman said. Join millions of happy customers that have attended their favourite events, thanks to viagogo. Google Australia told us it let Viagogo back on because the reseller has cleaned up its act and is no longer engaging in the sort of trickery that the Federal Court found unacceptable. Viagogo DO NOT refund and are not contactable. We take no responsibility for such issues. If You do not qualify, do not use the Services. 6.9 Change or Suspension of Site. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Your rating will help us improve the website. There are an increasing number of unauthorised ticket resellers operating online. You also agree not to separately contact the Buyer at any time for any reason. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. It emerged that tickets from a legitimate Real Madrid ticket seller to see the same game were $442, and they hadn't gone on sale yet. Infogram. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Contact Viagogo directly - raise a complaint & request a full refund. They rush you and make their websites look just enough like they could be official ticket sellers. Ticket reseller Viagogo AG has been ordered by the Federal Court to pay a penalty of $7 million for breaching the Australian Consumer Law by making false or misleading representations when reselling tickets for live music and sports event, in proceedings brought by the ACCC. Second, your ticket could be fake or the venue may not let you in with a second-hand ticket. Sellers will be able to see the service fee and taxes on our fees before completing the sell process and committing to sell their tickets. Save. THEY ARE SCAMMER! Answer (1 of 5): There are a couple of things you can try to do, but the first one would be to contact Viagogo directly. Fisher and Russo also discuss the National Football League's handling of governance matters surrounding the life-threatening, on-field injury of Buffalo Bills safety Damar Hamlin, ownership changes within Candy Digital, Cristiano Ronaldo's historic signing . 7.1 Ownership of Intellectual Property. 4. If tickets are not consecutive, then the Seller must create a separate listing. In proceedings brought by the Australian Competition and Consumer Commission (ACCC), the federal court found the Swiss-based company had made false and misleading representations when reselling tickets to live music and sports events. We endeavour to rearrange delivery with the customer or arrange a collection point. We don't want anyone to have a nasty surprise, so if you have any questions or concerns about the validity of your tickets or the authorisation of your ticket seller, please contact us on 02 9318 8200 or email customerservice@opera.org.au. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. Just as before, when you make a ticket selection, the clock starts ticking. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. But a spokesperson says the screenshots we sent, showing the lack of price transparency, the last-minute change of currency on prices and the pressure-selling approach, didn't constitute a violation of its rules. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date).
Buy Now, Pay Later That Accepts Prepaid Cards, Articles V