Ask Question Asked 2 years, 8 months ago. Making dinner for Mom! Ensure there is a tab on the service app to see support level assignments overall.I have done litteraly everyhing but nothing seems to work, I'm now 12 hours in, just with this third step. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. hours of inactivity vs hours of being created. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Thanks, the mistake was that it was not Cloud but Cloudy :(, Woohoo! Use the search o. Hello! Thanks for getting back to me. The error message is so cryptic that it's hard to troubleshoot the issue. Note the filter. And I've included milestone tracker in the page layout. i m at step 4 getting below error Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. I noticed you had a third member role name "customer contact" I included that and gave read/write access and it worked. This comment has been removed by the author. * Able to be used on a profile level? . I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. This is my journey- a normal kid by day- a Trailhead explorer by night. Email to Case would already be on if youve followed the instructions carefully now its a case (ahem) of establishing a routing address and making sure it doesnt need a firewall agent to work. Click on the category and note the "group unique name" - verify that it is Billing_Topics. rebecca@capstorm.com, Hey, I'm having the same issue, seeing "Challenge Not yet complete here's what's wrong:We can't find the Case Stages for the Cloud Technical Team Lifecycle. hmmm You do not want to enable all of the checkboxes. Just make sure you pick the right one:https://help.salesforce.com/articleView?id=customizesupport_email.htm&type=5. Thanks a lot in advance. Sales at Lychee shadow Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Ensure you set up the routing for Advanced Cases properly.I have 2 routing configurations: advanced (least active/units of capacity:2.00/priority:1)and basic (most avaliable/capacity:1.00/priority:2)I have 3 presence configurations: advanced case organizer(capacity:20), basic case organizer (capacity:20) and overflow(capacity:100) and all of them are avaliableI have been re-reading the pre-requistes but I'm stuck big time. I'd just give it 24 hours then recheck the challenge. Ensure you create the 'Reimbursement and Payments Topics' for Billing Knowledge articles. You, my amazing reader, get more than tips for a Salesforce Superbadge. Yes you do. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. please help. I got it figured out. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. The simple things Hey, i'm on challenge 3 and almost done. Anyone studying for their Service Cloud consultant certification. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. I had to do a quick refreher on this topic mid-superbadge. An action can be added to the page layout. Do share more like this. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Remember you can only have one assignment rule per object and the instructions specify two routes. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I don't know what else to try. Is knowledge.* On the lightning page layout? Thanks in advance. #servicecloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https://www.ins. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. hmmmm I think I just had to drag the filed onto the layout. Enter the billing service credentials in the custom setting. Right from the prerequisites, every module and challenge is a nicely curated contents to master Lightning Web Components (LWC). Ensure you group report results correctly. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. He laughs when I poke his nose and tries to take toys out of my hand. I recommend that when youve finished this superbadge, TURN THIS OFF unless you want to be inundated with auto-response emails! {!Case.OwnerFirstName}, Ursa Major Solar. Still not sure what Im talking about? Confused? A mistake I have made many times as well! Review the steps to create the 'Cloud Technical Team Support Process'. You also get personal insight into the life of a Trailhead Baby! Thank you for your time and response. You cannot customize its label or logo". Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. Book Now. I have finally managed to get through this stage. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. These are instructions on the types of rules you need to make. For example, Basic vs Premier support. I started the whole of the following steps in this section with the objective of creating a macro. I just finished the superbadge. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Ensure this task is automatically created when case type is electrical and reason is performance and status is working. hi Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. This thing is just hosed and I'm only on #2. Its upsurd. The demand for UI/UX design implementation is continuing to grow. hmmm Could you check the Group Name to make sure that it is Basic_Support_Agents Also- What other steps have you taken? not sure how to troubleshoot this tho..@_@, hmmm! Already on GitHub? Leave a comment for the Trailhead Baby! I have created data categories and Subcategories and have activated.But have issue with the above error. If easier, feel free to email me some screenshots- rebecca@capstorm.com. Are you sure it is about that? Sorry . Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. For those of you who know me, you probably know that Im lucky enough to have a job that. It is very attractive and impressive. Thanks a lot because I asked SF support and got this answer which did not help me much. Activate your knowledge groups and sub-groups. But I have created this Data Category, so I'm not sure what the issue is. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. Review the steps to create the 'Cloud Technical Team Support Process'.". I have both Email to Case and On Demand Service enabled on the Email to Case page. I tested it out to send an email tomy environment, and a case was perfectly createdHow can I prodive you some screenhots? Review the steps to ensure you create the Cirrus Support Process. Hello Trailhead Baby! Stuck on Superbadge Apex Specialist Step 1? Coild you please help me out? I hope to inspire all of the worlds trailblazers to learn, grow, and experience! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Making dinner for Mom! That is why I referred to the question that was asked to you before on May 31st. Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. I have created also both categories. Service Cloud Specialist Superbadge Challenge 6. Ensure Agents have access to Knowledge when viewing a Case." He laughs when I poke his nose and tries to take toys out of my hand. Thanks, Michal. Any help! Still stuck? E.g. :), I am attempting Challenge 7 on the Service Cloud Specialist Superbadge. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. Hope this solves it for you too. to your account. I kept that particular module open one on screen while I walked through this step. Iqra Technology is an IT Solutions and Services Company more information visit to our web site iqratechnology salesforce microsoft-dynamics, I have read your blog. Copyright 2000-2022 Salesforce, Inc. All rights reserved. Is knowledge set up correctly on the page layout? I'm stuck on Challenge 6, creating the macro. It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle." Its much informative and really i got some valid information.Lapel BadgesInternal Signs, Hi I am stucking step 2, I can't find these options in case layout NewInvestigating CauseInvestigating SolutionResolving with CustomerEscalatedClosed. Ensure the Entitlement Field is visible to the System Administrator ProfileI've checked the console app, even gone through the SA profile, but i don't seem to understand what needs to be done. Would you like to share some details of your current configuration? rebecca@capstorm.com. Processes. This comment has been removed by the author. I'm also having issues with challenge 2 - it seems super simple, but I've tested many times and am still getting the same error message: I am doing Service Cloud Specialistchallenge 2. +12,700 Points +300 points. can you please suggest something? Ensure Entitlements are visible on Cases in Lightning.' Unfortunately, the more I mess with it - it feels like I'm hosing my trailhead org. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. Ensure Milestones are configured properly for High Priority Cases. []Safari Could you share some details of what you have? I was very impressed by this post, this site has always been pleasant news. Review the steps to ensure you create the Case Page Layout for the Cloud Technical Team.Is it how I named it? Ensure a High Priority Task is created for the case owner to contact the customer.I DO in fact have a task for this. My brother has started to play with me! Please post some details of what you have. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. But I have successfully created this service console in my playground. Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? Ensure Agents have access to Knowledge when viewing a Case. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle.- I used the preexisting standard field but I didn't see any missing stage values- I did NOT rename the field name (is that the problem? I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. I am stuck on challenge 5. MVNO Providers3. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). Ensure you group report results correctly. " Intermediate case users can access both lists of cases. Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template.
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