A CMA spokesperson said the watchdog was concerned about these reports of speculative selling.. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Snoop Dogg Tour 2023. If You do not agree with the terms of this Agreement or any revised version of this Agreement, do not continue to use the Services or this Site. Instead, write to them again: restate your claim, and the reasons for your complaint. However, the Members are the sole decision-makers in finalising the sale or purchase of the Tickets. Shortly afterwards, event organisers received orders for the same quantities, in Walkers name. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. You may also file for a claim if your tickets are invalid or not accepted at the venue. We will also add sales or value added tax on our fees as applicable. We take no responsibility for such issues. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. Such sellers have no right to Report a Problem and the order is automatically confirmed immediately after the sale. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. How do I edit my listing? You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. One disgruntled customer, Claire Turnham, has started a Facebook group called Victims of Viagogo and spearheaded a campaign to give support and advice to others who feel they have been "ripped . Such notice shall be deemed given one business day after the email is sent. Look for an option to transfer the tickets through the original ticket provider's account. In April the Competition and Markets Authority (CMA) threatened it with legal action for. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. Before taking this step we advise that you take a look at our advice on writing a letter before action. The company is actively setting up hundreds of event pages and allowing a single seller, connected to Viagogo, to advertise identikit numbers of tickets that we do not believe they possess. When We receive an offer by PayPal, We will obtain an authorization from the Buyer's PayPal account equal to the price, booking fees and delivery fees for the tickets. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer. How much does Viagogo pay per year? You acknowledge and agree that the foregoing disclaimers and limitations of liability represent reasonable allocations of risk, and that the pricing and other terms and conditions of this agreement reflect such allocations of risk. 2.6 Making an Offer. viagogo - Buy & Sell Concert, Sport & Theatre Tickets Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. Can you help me find out what has happened here? It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. Pay by PayPal, a free service to pay online without sharing your financial information. Viagogo just like many other ticket sellers are modern professional con artists. Note that this is separate from any Tax viagogo is required to charge on its fees. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. the particular seat or standing area your ticket is for, including the block of seats and row number. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? I want to return my goods, what are my rights? Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. When listing seated tickets, all tickets in the same listing must be consecutive seats. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. Some links in this article may be affiliate links. Your experience can help others make better choices. Pay by PayPal, a free service to pay online without sharing your financial information. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.10 and 2.15, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. If you are unsatisfied with your bank or credit card provider, or your claim is unsuccessful, you can ask the Financial Ombudsman Service (FOS) to investigate your case. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. What do the ticket split type options mean? You also have the option of taking your case to a small claims court. where did nick turani go to college brian buffini net worth 2018 Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. 2.8 Pay & benefits. You may find other users information to be offensive, harmful, inaccurate, or deceptive. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. 6.3 Allocation of Risk. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Ask a question about Viagogo in Booking Services. Why can't I see my order or sale in my account? We are not involved in the actual transactions between Buyers and Sellers. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. But you insisted that you had not made the account change and while 180 is not an insignificant sum, it seemed unlikely that you would still be pushing the issue had you not genuinely believed that something had gone wrong here. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. A Viagogo spokesperson said: 'This customer successfully bought and sold tickets using Viagogo and we are satisfied that this situation is resolved, after he recently confirmed in an email to us that he had located the nominated bank account, in his name, which contained the sale payments we deposited into it in November last year. Invalid tickets: If buyers are refused entry to the venue as a result of invalid tickets we may refund the buyer at any time. 2.1 Requirements. Leave the Archive. Choose from countless Cash Back deals & discounts, also from your favorite brands & online stores. You warrant that you are over 18 years old and have the legal capacity to make the transaction. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. The site operates a system wehre the tickets don't go on sale until they receieve them. You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. @vrbavojtech. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). You are viewing the PayPal Community Archives. But for its part, Viagogo having checked your account for evidence of fraud and not found any was understandably unwilling to issue a refund when the money had been paid to a card under your name, which you had seemingly registered on to your account. After you raised a dispute did paypal stop or refund deduction from card? Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. Answer (1 of 10): First, I would like to state that I have no personal experience with Viagogo, and I don't resell tickets on Viagogo, but generally speaking, the online secondary market for tickets (StubHub, SeatGeek,SeatGeel, etc.) Peter Hunter and David Smith were jailed in 2020 after being found guilty of four counts of fraud including one related to speculative selling, following a 2016 Guardian investigation. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. 3.2 Other Information. We are no longer accepting comments on this article. We may take any action that We deem appropriate in our sole discretion including without limitation issuing a warning, suspending or terminating service, denying access, removing a listing or recommending You edit a listing. To be a member of this Site, You must agree to accept the terms in this Agreement. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. 0. 9 Dec 2022 - Seller Support Associate . Viagogo has said it will stand by another dubious seller, who used a false address in Dundee to list hundreds of tickets." That, claims Webb, is the same seller listing tickets to Lorde shows in . Invalid tickets are defined as anything where buyers are refused entry. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. As you could not provide the tickets for your sale 9799872, we have had to cancel this. This will be deducted from your next payment. As per its policy it put the tickets back up for sale, telling me that when another fan purchased the tickets I would be sent the money. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Selling ticket FAQs. We may also first deduct any amount you owe us from any amount we owe you. Like. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 %