Their website claimed my transaction didn't go through even though my credit card was charged. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. You have signed up to receive notifications to let you know when Straight Talk Home Internet Service is available at your address. I turned it off and back on still no service. I factory reset the phone as well. With Android 4.0 and later versions, you can set a mobile data limit reminder. Click on "Straight Talk My Account" or "TracFone Wireless, Inc." to cancel. The phone was bought 7 months ago (has a 1 year warranty). Available online only. I do not know if they changed their website or not. It kept saying I had a new line and I had to get another package when I already had a package and I did not need a new line because we was just getting a new phone. At 2G Speeds, the functionality of some data applications, such as streaming audio or video may be affected. Online chat: If you think calling the Straight Talk customer service team will be a big deal, you can opt for the online chat instead. Straight Talk suggests having your Straight Talk device phone number and Straight Talk MEID DEC / Serial Number in front of you when you call to ensure getting quick and efficient service. Straight Talk offers phone-based customer service between 8 am and 11:45 pm Eastern time seven days a week. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Phone was fine for a month. SELF-SERVICE AT YOUR FINGERTIPS Please go to www.straighttalk.com/Activate and select the radio button option "Activate my phone with a new number or Reactivate with an existing or new number". They constantly use data and can slow down the processing speed of your phone. Dont waste you time or money. When using this App, standard data rates may apply. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. This past Sunday, the Cleveland Browns hosted the Los Angeles Chargers in a game the Vegas-betting types for some reason found a way to make the Browns favored in. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. I let him know this in no uncertain terms. TRACK USAGE: You may download a Data Usage app such as My Data Manager. Do not work with this company. Sign up to receive our free weekly newsletter. Check the "Battery Use" screen to review features or functions that have been consuming your battery. You have exceeded the amount of Smartpay items allowed in your cart. Sorry you won't get any! I have questions that Wal-Mart can not answer. You can call us directly and we will help you. To use this option, simply visit the Straight Talk official website. Tried again this afternoon, rep. was very rude and condescending. The company offers a wide variety of phones, including budget phones that come free with a phone plan. So I'm out money with no phone or service and thus far no solution offered. All business will get complaints. So if thats what you want, feel free to explore it. on 2/28 at 12:51PM For the last few months I have had data problems, connectivity issues, cannot log in to website or app. What are the reasons for cancelling the Straight Talk service? What a complete waste of time. Kept asking to speak to a manager but was told they were a manager. You have until DATE to complete the activation or you will lose your spot. Claim your profile to access Trustpilots free business tools and connect with customers. Called customer service and she did not help me at all. I have been with Straight Talk Wireless for 3 years now. > Pay My Bill. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. Even when they trouble shoot my son's phone he still can't do anything. NOTE: It can take between 15 ? Straight Talk is a carrier formed by the combination of Tracfone and Walmart. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. A month equals 30 days. We value your privacy. Guess what! While Straight Talk attempts to be transparent in their pricing and details, some plans that claim to be unlimited actually do have limits. I will be taking the phone back. We DO NOT remove reports. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. T-Mobile: Call 1-877-453-1304. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. I gave him my code as I have done in the past. So I'm out money with no phone or service and thus far no solution offered. Card benefit expires 180 days after last use or 30 days after your service is suspended, whichever occurs first. Press # three times. Get fast shipping and top-rated customer service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. CROOKS! We then hung up. If you have attempted in good faith to discuss your concerns with Straight Talk customer service but are unhappy with the outcome of your conversation, don't give up. How do I know I can trust these reviews about Straight Talk Wireless? TRYING TO WARRANTY ETOBICOKE ONTARIO, Becovic Management Housing discriminationBecovic management refuse to adhere to TENANT ADDENDUM non lease renewal explanation Chicago Illinois, Property / Condominium Managment - Real Estate, Real Estate Fraud, Real Estate Scam Artist. After connecting with a customer service rep from Straight Talk, youll be required to provide information about your account. Your Privacy Choices. Billing & Payment. WebStraight Talk is committed to providing our customers the best customer service. They refuse to refund my money too. WebStraight Talk is a cell service provider that offers no contract plans for talk, text and data. Yes, you can with the Straight Talk Bring Your Own Phone program. Yes, as long as Straight Talk provides service in that zip code. Your first look into Straight Talks coverage should be a study of the 4G LTE coverage maps of each major network. DO Not do business with thieves. Asked for a supervisor and was told they don't transfer calls. Calls must originate from the US or Puerto Rico. Thanks SO much! There are four 30-day service plans: $30 All You Need Plan with 1,500 nationwide minutes, unlimited nationwide messages, plus 100 megabytes of data. Hopefully I can get them to unlock my sim so I can switch to something else. BasicTalk 911 service operates differently than traditional 911. WebStraight Talk, Inc. WebShould you have questions or concerns, please contact us via chat or by calling one of our customer care representatives at ************** PIN ****. People do change cards. Have an issue or a question search the site, Need help? I have been a customer for about 7 years (with 4 phones/lines) in my household. WebSearch Newegg.com for iphone 6s plus straight talk. This all happened after verizon bought them out. Someone called me back the next day like I requested, which was nice but I had to use a number that would incur a roaming fee if I were to use it. Transferred my friends number and now both phones are not working! F this company. Credit card and Account required for enrollment. I highly recommend straight talk as yo Straight Talk is a cellphone service provider that offers fixed and unlimited monthly plans. I've been on the phone 4 different tech people. Enjoy reading our tips and recommendations. Tip for resolving issues: Before trying again to resolve your issue via phone-based customer service, live chat, or social media platforms, jot down some notes about your problem, your experience trying to resolve it and what you'd like to happen next. We've created these shortcuts and apps to try to help customers like you (and ourselves!) Once the app and email has been set up, an icon will appear on the applications menu. My existing internet was down with no ETA and 3-days to even get a reply. I WAS DEFRAUDED, national credit systens inc. they sent me a letter saying that i and my late wife still owe the debt that i paid off in full..for our apartment>> marietta ga, MCB Floris and Metropolitan Commercial Bank MCB Floris and Metropolitan Commercial Bank (Kathy) Song Mo Xin MCB Floris with Metropolitan Commercial Bank Fake Crypto Currency Wire los angeles California, justanswer.com askalawyeroncall, askmasterlaw They fraudulently charged my bank account without my permission and refused to refund Los Angeles California, ED EXHAUST DISTRIBUTION .COM NOT RETURN ANYCALLS OR EMAILS ! Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. How Do I Purchase a Plan with Straight Talk? Straight Talk is a registered trademark of TracFone Wireless, Inc. All other trademarks, service marks and trade names referenced in this site are the property of their respective owners. Posted by nepaguy001. I absolutely hate Straight Talk! I never was able to get one. There are many easy self service tips you can do to help you enhance your experience. Wasted half a day! WebUnlocked phones youre bringing to Straight Talk. WebTell us what your question is about so we can direct you to the best team to help you. Straight Talk works like most other major cellphone companies but doesnt require long-term contracts. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. I even went bought a new Sim card. There's no kind of help or communication to help at ALL. Its Free to Join! Customer service gives no true resolution to the issue. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. You may transfer your telephone number from another company to Straight Talk. You now have a spot reserved for Straight Talk Home Internet Service! She did not tell me anything that would help me or even tell me she could help me get the phone. Once the application is downloaded, you will need to sign in with your email credentials (username and password). Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, Englewood Church of Christ and Counterpart Mark McDowell, MCB Floris and Metropolitan Commercial Bank, Detective John Graves Detective John Graves Detective John Graves. International long distance service is available to select destinations only, which are subject to change at any time. BACKGROUND APPS: Turn off apps running in the background. WebAt Straight Talk, customer service is extremely important to us. No international roaming allowed. However, if youre sure that you want to cancel your Straight Talk service, just let them know your position, and they will initiate the process. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. So I did, only to have them say to go back to the store to get a refund, because thats where I bought it. Say we owe over $22,000.00 for the rest of their so called contract !!!!!! After setting the sync settings, emails will begin displaying on your phone. However, despite the quality of service they offer, there comes a time when you might want to cancel their services. Straight Talk is a no-contract phone plan that shares networks with four major cellphone service providers. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. The latest review Sales/Customer Service was posted on Feb 21, 2023. Reduce the use of the "Live Wallpapers" (These use processing power and memory). How do I cancel my Straight Talk service? Have an idea for Straight Talk? Get immediate Straight Talk support from HelpOwl.com. EMAIL: Turn off push e-mail or set e-mail accounts to sync every hour or longer, or to update manually. Stole $57.98 from me. A couple hours later my phone lost service. For more information about reviews on ConsumerAffairs.com please visit our Would not make an exception,to a hotel reservation I made thru Priceline. I told them I would like a refund. Ive talked to 20 different people, no ones helped at all, it says my service is active but I dont have any bars, only says sos. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. Internet, (Kathy) Song Mo Xin Song Mo Xin Im not able to access my funds or be able to talk to a live representative unless I pay a $34k deposit. Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. He said he was not allowed to transfer the call to anyone else. Just a Philippine call center that is undertrained and could care less to do their job. Calling Straight Talk back may result in you getting a representative who is able to help you. Listen: OBR Straight Talk Episode 6, Are the Refs to Blame? 30 minutes to sync email to your phone. Access self-service 24/7 to buy service, manage your rewards, enroll in Auto-Refill and more. Manage Account. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. Call Directly SIGN UP and get promotional emails Self-service tools available 24/7 Check your balance, refill or manage plans and phones with our 611611 text feature. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. When I called customer service to get a replacement they told me Im crap out of luck and continued to belittle me and verbally attack me as if it was my fault they sent me a broken inoperable device. Track data Before you can cancel your Straight Talk subscriptions, youll need to know your account information. I have been without service since 1/02/23. Will I be able to use my existing handset when I move to Straight Talk? I was forced to accept the free Verizon sim. After requesting the customer service team at Straight Talk to cancel your service, your request will take 24 to 48 hours to be approved. No international roaming allowed. Once there, you can enter your mobile number to check your Service End Date. Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. For assistance, please contact us at 1-877-430-2355. An indicator light on your phone may display the word "Roam", "RM", or "NO SERVICE" on the screen. I chatted with customer service for 30+ minutes, only to get data to work and no ability to call out. Here are 8 tips for writing great reviews. Some customers claim that Straight Talk throttles data too quickly and that there can be discrepancies between. I am going to be switching to AT&T prepaid. If you bought an iPhone or Galaxy phone from Straight Talk, chances are it uses the Verizon towers. I AM TELLING EVERYONE WHO WILL LISTEN STAY FAR AWAY FROM TRACFONE, INC. Here are some ways of getting the resolution you want even when Straight Talk's phone-based customer service has let you down: Call back: The truth is that not all customer service representatives have the same personality, level of training or experience. Now Im sitting here on hold again for over 20 min now. We value your privacy. You can use our automated system or speak to a Customer Care Representative. Unacceptable. This is your device's unique identification number. We will get back to you in a few minutes. How Do I Check If There's Straight Talk Coverage in My Area? Does Straight Talk offer a refund after cancellation? I can't get pictures in my texts and they are no help after days of taking to them. After converting to the Verizon sim, my line has shown "inactive" for weeks. A combination of factors is used to determine abnormal use, including but not limited to: the number of unique numbers called, minutes used and other factors. All rights reserved. Refill with your credit card right from your device. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. In case you need more clarification, feel free to leave a comment, and we will get back to you as soon as possible. The appeal of Straight Talk is its flexibility and affordability. Make sure you check if your phone is compatible by texting "KYOP" to 611611. Straight Talk Customer Service Number: If you have any concern or looking to buy a new Straight Talk SIM then you can contact them via the following mobile numbers - Phone at: 1-877-430-CELL (2355) SIM Customers (New/Replacement): 1-855-222-CELL (2355) Home Phone Support: 1-800-299-7784 Mobile Hotspot Help/Support: 1-877-430 Straight Talk is committed to providing our customers the best customer service. Plans include unlimited talk and text and high-speed data. In my experience and for my needs Straight Talk worked very well for me. They all told me no problem they can get it working. Conveniently this happens while Im broke down in the middle of road. They also have a rewards program so you can earn points to get free monthly plans. You may have called before the Customer Care Center was able to Activate your phone. Straight Talk customer care can address many of the most common customer service issues experienced by wireless service users. How those businesses take care of those complaints is what separates good businesses from the rest. And yes, you also have the option to transfer the phone number to a different carrier. I spent HOURS on the phone with customer service getting the same answer every time. Having spent 3 hours on calls with them no one could seem to know the reason and then when you're obviously frustrated with the service and answers that they give because they make no sense they have to audacity to tell you not to be upset. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. My phone went straight into roaming with the new sim they provided and has been stuck in roaming for like 4 friggin days. Hiding negative complaints is only a Band-Aid. She switched me over and I told the next person what happened. It may also be a good "last-ditch" effort before escalating your complaint to a consumer protection agency. You will need to enter a Service Card PIN or buy a Service Plan to reactivate your phone. Who's crazy enough to start this website? Copyright 2023 Straight Talk wireless inc. To check on your account, click on the Account Services icon located on the homepage. Subject to our Reasonable Use Policy and Terms of Service. Apparently I am not the only one with issues. The company is lauded for offering some of the most affordable and reliable telecommunication services to millions of users scattered across the US. Been a customer for almost 8 years now and I recently bought a iPhone from straight talk. GetHuman builds free tools and shares information amongst customers of companies like Straight Talk. All of a sudden my phone stuck in sos mode. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. Original review: Feb. 1, 2023. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. FACEBOOK SUPPORT Everyone is on Facebook, and so are we. He said he was sorry but not allowed to once the ticket said it was denied. Alternatively, the rep informed me, I could provide numbers I had called on the phone during the two months before I purchased it. Long time customer of Straight Talk. > Change Credit Card or Checking Account. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. Turn off Bluetooth and GPS when not in use. Reward Points have no cash value and cannot be transferred to another customer. When I switched my wife to Visible from Cricket it only took ten minutes.I will never buy Straight Talk again. I bout a iPhone 14 pro through them over a month ago, had issues setting it up and that was a nightmare but it finally worked. Send a letter: It is also possible to write and send a letter to Straight Talk. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. I am now in the process of changing carriers because of how horrible they are and continue to be. Simply let him/her know that youd like to cancel your Straight Talk service. I didnt know it was on auto pa Payed my bill and now I can't make or receive calls. Thank you, you have successfully subscribed to our newsletter! Please contact our Customer Care Center at 1-877-430-CELL (2355) to change your phone number. WebAt Straight Talk, customer service is extremely important to us. There are no credit checks, and you pick the plan and activate your account. Its location on this page may change next time you visit. This number was the main line to my business that are on paid ads, my website, business cards and that all my customers have already. Im so mad right now. Please save your time and don't do this service. The data is non existent no matter if it is the beginning or end of your service date. WebStraight Talk is a brand of wireless phone service in the United States and the Caribbean. This special promotion only allows one additional line to be added at a time. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. Or who knows as it was not freely shared. Finally switching. I guess you get what you pay for with the cheap service!!! You will be able to reactivate your Straight Talk phone with the same phone number within 30 days of your Service End Date. It took them a ridiculous amount of time to process my order and when I finally received it, the phone was literally being held together by glue and a rubber band. You can keep your Straight Talk phone number after canceling their service. Hamilton Ontario, MidWest Federal Credit Union Midwest Federal Credit Union Discriminates against Asians and people disabilities, PTSD and lies about their Certified ID is Fake Maine Brunswick, Braman Honda of Palm Beach Address: 5200 Lake Worth Rd, Greenacres, FL 33463 Phone: (561) 790-8570 bramanhondapb.com https://www.bramanhondapb.com/ my email is johntharp2023fl@gmail.com in case anyone wants to respond to the email or if you had a similar experience. I paid my bill *days ago and it still hasn't been added to my account and now my phone phone number ********** added refill service yesterday and phone is still not working. I cant text their 611611 or make any calls, Ive done the reboot 16 times and everything Google has suggested and no luck. I called ST customer service. Please click on www.straighttalk.com/Coverage to view our Service Area Map. How Do I Check If My Balance Is Due on My Straight Talk Phone? The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! then don't hesitate to contact us, Home / Guide / [Answered] How to Cancel Straight Talk Service Guide. I can't say I've ever had to deal with a service rep but that's a perk ain't it? Click Submit'. Privacy Policy. You can call us directly and we will help you. You must remove something in order to add this {{prodName}} to your cart. -Once downloaded, open the app and after agreeing with the End User License agreement, you will have the option to log in (if you already have a Straight Talk Account) or you can create an account by selecting Create an Account. By texting keywords to 611611, you are consenting to receive response messages. Its just ridiculous. After multiple days waiting, Straight Talk Wireless still claims they don't know anything about my order and keeps referring me back to SmartPay who have already confirmed my order. Contact Straight Talk via live chat: Straight Talk offers a live chat option that might be an improvement over phone-based customer service. Shop for phones, devices, accessories or bring your own device, Enroll in auto-refill or refill your service now. My other carrier released my number which left me with no phone for 36 hours. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. For Straight Talk users who are no longer interested in the companys phone plans, todays guide will bring you up to speed on how to cancel your Straight Talk service. However, you wont be entitled to a refund if you dont have a plan running or only a few days left until your last subscription expires. Before we show you how to cancel your Straight Talk service, it is crucial to go over why you might want to cancel it, especially considering the quality of their service delivery. Straight Talk is one of the leading wireless carriers in the United States. The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! Unsubscribe at any time. IF YOU HAVE ANY QUESTIONS OR CONCERNS, FEEL FREE TO CONTACT US ANYTIME. The freaking phone isn't no good the button doesn't work. navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. Information may be transmitted with a delay and may not reflect actual balances. Listen: OBR Straight Talk Episode 8, We Suck Again! SMH!!!! How Do I Register My New Straight Talk Phone? Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. Straight talk Y'ALL NEED TO BE TRUTHFUL TO YOUR CUSTOMERS. Themescene.tv is NOT an internet, cable TV, Satellite or phone provider. Sorry they won't. Then to unlock your Straight Talk phone: Retrieve your phone's IMEI number. The next step is to activate your device and redeem your plan. When will my cancellation request be approved? Still hasn't. Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds. I put time on my cell Sunday ** ** plan went to sleep last night my cell battery died I Information gathered by GetHuman researchers and millions of customers that use GetHuman: Sharing is what powers GetHuman's free customer service contact information and tools. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. You will also be able to see a link to My Account where you can log in to create and update your personal profile information, update credit/billing information, and more. I was charged double on my daughter phone ***-***-****. Your phone should be active within minutes; however the activation process may take up to one hour. In order to request the transfer and initiate the activation process please go to www.straighttalk.com/Activate, and select the radio button option "Activate my phone with a number transferred from another company." Only for personal use. Listings for companies similar to Straight Talk: Customer service is awful. I am very angry. Have a Straight Talk question? You need help? This is the best way to manage and repair your business reputation. Please visit our 611611 Page. Lets get it Straight. WebFor your convenience, you can use the information and Straight Talk porting instructions below to get your Straight Talk account number and password. Since these guys work around the clock, you can always reach them at your convenience and ask them to cancel your subscription. There is a charge for this service for noncustomers. There are five different plans to choose from that offer different data, speed, coverage and pricing options. I bought a service plan before my service cut off. Customer Service: 1-877-430-2355 | 1-888-442-5096 Hours: Monday Sunday: 8:00AM 11:45PM (EST) Sales: N/A; Dealer Support: N/A; Fraud: N/A; Insurance: N/A Text 611611 to check your balance, get refills and much more. After spending over 2 hours on hold they disconnect me. You'll get all the information you need right on your phone! You will need to enter either a Service Card PIN or a credit or debit card with the Visa/Master Card logo, in addition to your phone information and zip code. Yesterday we discovered that we can't call the New York State Police. I am beyond sick of straight talk!! Please refer to our privacy policy. > Print Monthly Statement. I spent HOURS on the phone with customer service getting the same answer every time. Rates are subject to change without prior notice. I was assured to be refunded on the 15th of January for almost 8 months of service they could no longer provide due to tower issues? Drove 160 miles, got the sim card, fought with them for four hours to get it working so I could port my number. So I got the runaround from them and I wanted to make sure no one ever gets caught in this trap. WebStraight Talk offers a variety of plans depending on your needs. Cell service is strong here. File your review. DEVASTATING to my business. Straight Talk is a reliable alternative to major cellphone providers. It offers four different service plans with different data and storage options. ConsumerAffairs is not a government agency. I went through their website to purchase a phone and new service where they offered me a phone lease through something called SmartPay. You have exceeded the amount of items allowed in your cart. Depending on location, powered by 5G or 4G Questions about data usage and calls made, Recommendations regarding appropriate calling and data plans. If there is one thing we love about Straight Talk, it is the fact that they have made it easy for users to sign up and cancel their services. Who is ED Magedson - Founder, Ripoff Report. Unlimited international calls are available to landline and mobile numbers in select destinations only, which are subject to change at any time.