"As frustrating as it is for passengers, for pilots it means we're working a lot harder to keep the flights on schedule," one Qantas pilot said. Matthew Allsop spent just shy of 16 years wearing the Qantas uniform and "flying under the Qantas tail but never actually worked for Qantas proper". The Board has established Committees that are responsible for considering detailed issues and making recommendations to the Board. Prior to joining Qantas, Tino was the CFO of National Express Group Australia (the Australian operations of National Express Group plc), a public transport provider. Andrew was previously the founder and Managing Director of a large public affairs firm that was acquired by the Ogilvy Group in 2001. Now, the first thing we do is have a look at what work is up to its time limit and has to be done, so the plane can fly the next day.". We do this by implementing an effective risk management framework that is embedded in the Bank's processes and culture. 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On 1 May, Qantas announced changes to its executive team that will take effect on 1 October 2019. . Our diversity strategy, meanwhile, is focused on mitigating unconscious bias, improving access to flexibility, recruitment and talent programs and dedicated leadership development. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. He has a broad range of commercial, operational and people leadership skills. Where we identify an adverse impact that we may have caused, contributed to or be directly linked, we adopt a consultative and measured approach to identify appropriate response options and take action consistent with the guidance provided under the UNGPs. has shaped our commitment to create work and training opportunities for Aboriginal and Torres Strait Islander people, build Indigenous supply chains and tell the stories of the First Australians. Andrew Finch joined the Qantas Group in 2012 and is the Qantas Groups General Counsel and Group Executive, Office of the CEO (being the Groups central assurance functions of safety, security and internal audit). The Qantas Constitution (PDF) is Qantas' key governance document. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he had been a partner specialising in mergers and acquisitions, equity capital markets and general corporate and governance advice. He held the position of Executive Manager, Group Safety and Health between 2009 and 2012, following six years at Jetstar as the Group General Manager, Flight Operations and Safety where he was a founding member of the Jetstar senior management team in 2004. The announcement can be viewed hereOpens in new window. "We're working longer hours. Following the review we have re-defined our approach to ensure all Qantas Group workplaces are safer for our people by: Our inclusion and diversity strategy is focused on driving an improved people experience (and in turn, better business outcomes) by removing barriers to inclusion and creating greater opportunities for participation. Qantas Data Book 2017. As weve done during the pandemic, were continuing to transform to make sure were well positioned for the future. The strong financial position means the Group can reinvest, particularly in fleet and customer experience, as well as rewarding employees and shareholders. Climate scenario analysis allows the Qantas Group to estimate how we are positioned to withstand different climate futures over the medium to long-term. The ability to work under pressure in a highly regulated environment. Qantas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age . To avoid accidents, it is necessary to put many slices together to layer the defences so there is no possibility that the holes can line up and an accident happen. It's a theory of accident causation based on thismetaphor, because all human-designed systems are fallible:They have holes in them, like a slice of Swiss cheese. ESG Risk Management We're always working to improve the way we deal with environmental, social and governance risk. Opens in a new window During FY22 this included: The Business Integrity & Compliance team support the business on meeting the requirements of human rights related legislation, practices and standards, including through assessment of suppliers in our supply chain assurance program. Opens in new window, To read our CDP Climate Change disclosures, please visit the Opens in a new window We do this by mitigating unconscious bias and improving access to flexibility, talent programs and dedicated leadership development. The output of this activity allows us to build a global risk profile to ensure that we focus our attention and resources on the highest areas of risk. Joining Qantas in 1994 she has held a variety of senior commercial, customer and finance roles across the Group, both onshore and overseas. FY22 continued to present significant challenges for the Group as we navigated our recovery from the widespread impact of the global pandemic. If you don't comply with what we want, we'll find someone else that will.". Qantas risk management practices capture threats and opportunities that have been assessed using the QRAG, with risks reported to Executive Management based on their significance (risk rating and/or consequence levels). "I think it's fair to say Qantas is a militant employer," professor of labour law at the University of Sydney, Shae McCrystal, told ABC's Four Corners. The Australian Taxation Office (ATO) has advised that the Qantas Group is a key He has over 35 years experience in aviation across a variety of roles, including six years as Chief Financial Officer for Qantas International and 12 years managing regional arm, QantasLink. OurModern Slavery Statement (PDF)outlines in detail the measures the Group had to take to ensure its survival, including the potential human rights impacts, on our people, operations and supply chain. Full time permanent position based in New York, JFK. The airline announced on . For consumer brands especially, protecting value is also about maintaining a social licence to operate. We report transparently to demonstrate how we're creating shareholder value, advancing our strategy, laying foundations for long-term sustainability, and making a positive impact in the communities we serve. Annual reports The Annual Report contains key financial information about Qantas, as well as important operating and corporate information. Upgrade your web browser for an enhanced experience. Board & Committee Charters - Crown Resorts Corporate Governance Board & Committee Charters View our charters. We know that how a business conducts its activities and operations can affect the human rights of other people, whether they are employees, customers, workers in our supply chain, or the broader community. Comply with Group Management Systems and Policy. Implementing human trafficking training for our aircrew to support identification of, and responses to, suspected instances of trafficking. The costs of maintaining staff will contribute to negative impacts on the company profits. Qantas Airways Limited ABN 16 009 661 901. Our approach to risk management starts with our first priority: the safety of our customers and employees. All our suppliers are required to comply with Qantas' The radical Qantas action smashed resistance to what has become a foundation of the airline's business model: to gradually replace, or threaten to replace, existing employees with outsourced labour, or hire new staff on lower pay and conditions hired through subsidiary companies Qantas creates or acquires. CDP website. Opens in new window. Opens in new window. Our services include term papers, research papers, book reviews, homework assignments, dissertations, assignments, business papers, and thesis papers. click here. Secondly, the increasing the cost of maintain the company employees may increase because of the trade unions and employment agencies that calls for the protection of the workers rights(The Conversation , 2015). Andrew moved to Australia in 2005 from New Zealand where hed spent thirteen years with Air New Zealand in various executive roles. But conditions do not always remain grandfathered. Qantas was one of the first airlines to introduce an integrated Safety Management System in the 1990s, and we continue to evolve it. However, the veteran pilot who held voluntary positions with the pilots' association for a couple of years is dismayed by Qantas's approach to industrial relations. We recognise human-induced climate change is a significant issue for the aviation industry. His work experience covers both full service and low cost carriers. Consistent with the Groups consultative approach on this complex issue to date, we expect that as our operation resumes, that our dialogue with stakeholders will also resume. From 1 October 2019, Vanessa Hudson will formally commence the role of Qantas Group Chief Financial Officer, following the appointment of current Chief Financial Officer, Tino La Spina to Chief Executive Officer of Qantas International. The Board adopted its Board Charter (PDF) on 1 September 2003. Io&Z $a S,:xM Opens in a new window Since operationalising our Supply Chain Assurance program weve continued to assess how we interpret and respond to risk. We set mandatory requirements to manage and protect the health and wellbeing of our employees and contractors governed by the Our Requirements for Health standard and our mandatory minimum performance requirements for risk management, as well as local regulatory requirements, standards and procedures. The UQ Policy Handbook is to assist UQ staff developing policies and procedures. Qantas claims that its approach is "common across the industrial landscape"; it's less common to use a structure of subsidiaries and silo companies to achieve that goal. In addition to the human rights due diligence and risk assessment of new and recontracting suppliers, we commenced work to assess our existing unassessed supplier base. "Bags aren't making aircraft on time. 148 0 obj <> endobj 172 0 obj <>/Filter/FlateDecode/ID[]/Index[148 45]/Info 147 0 R/Length 108/Prev 929664/Root 149 0 R/Size 193/Type/XRef/W[1 2 1]>>stream Alan Joyce says it's "not good enough" thatQantas customers have been been dealing with flight delays, cancellations and lost baggage over the past few months. Qantas is often referred to as a "legacy airline", which is code for an airline that came out of public ownership with generous pay and conditions compared tonewer competitors. Costs of acquiring and maintaining staff. Mr Finch has more than 25 years legal experience in Australia and overseas, joining the Qantas Group from the leading Australian practice of Allens, where he . endobj During the pandemic we made tough but necessary decisions to ensure that we survived and could recover quickly. Learn about our corporate governance framework which is designed to ensure the Group lives up to its obligations and commitments as it works to enhance shareholder value. The same tactics were used with short-haul pilots in the modernisation of the domestic fleet. Its constant refrain is that it does what it needs to do to meet its business objectives, compete in a tough market, and remain viable. Opens in a new window With a lower Australian dollar, inbound and domestic tourism are growing faster than at any time since the Sydney Olympics in 2000 - a crucial input into the future development of the Australian economy. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. For Qantas, these partners include Make-A-Wish Australia, the National Australia Day Council, Sydney Gay & Lesbian Mardi Gras, UNICEF Australia, the Great Barrier Reef Foundation and Oz Harvest. As part of our wide-ranging contract with the Australian Government, the Group maintains an open dialogue on a number of issues that directly impact our business, including in relation to human rights. "We're seeing them occur across multiple weeks, and ultimately that's where things start to increase in operational complexity. In summary, the changes are: Andrew David, who is CEO of Qantas Domestic and International, will retire from the Group in September 2023. 4.2 Risk management process The risk management system is dynamic and is designed to adapt to GTN's developments and any changes in the risk profile over time. %PDF-1.6 % Since its privatisation 30 years ago, it has been finding creative ways to cut labour costs. We're proud of our joint collaboration with government and broader industry to strengthen Australias approach to anti-corruption through our participation in dedicated focus groups, such as the Bribery Prevention Network and our association with industry bodies such as the Global Compact Network. "I totally enjoyed my time with Qantas," he said. Today we apply the same systematic approach to all risk disciplines, not just aviation safety. David will remain as CEO of Qantas Domestic until his departure. Risks are potentialities, and in a project management context, if they become realities, they then become classified as "issues" that must be addressed with a risk response plan. making it easier for people to formally report workplace bullying and harassment; improving the inclusiveness of organisational culture; and. ", A licensed engineer told ABC's Four Corners: "The planned work for the night, we used to get through it, what they planned for us almost every night. Environment Policy; 6. Across Australia and around the world, millions of people rely on the Qantas Group to take them somewhere. Upgrade my browser. New airlines entry in the industry and competition in the domestic market, Other Tools and Techniques Tool Identification Techniques. Qantas has said "data shows a lower rate of incidents compared to when ground-handling was done in-house". With the Groups international flying operations still well below pre-pandemic levels, the repatriation of deportees at the request of the Australian Government has been limited to a low number of Involuntary Deportees. "As a result, we have a very high turnover rate that makes the already-bad situation even worse. The aviation industry frequently deals with uncertainty, whether it's in the price we pay for fuel, business and consumer confidence and demand levels, weather patterns, geopolitical events and as seen recently, pandemics. So when we think about sustainability today, we define it in simple terms. An important element of this is to ensure we continue to refine the findings of our climate scenario analysis and incorporate them into strategy and planning decisions. In plain English, Qantas would find a new company to hire other pilots to do the work. Our Qantas Group Beliefs are our shared commitment to deliver our business goals and to create a great place to work. Our commitment to strengthening business resilience and fostering a risk aware culture creates the foundation for sustainable performance and adaptability to respond to shifting market conditions. Where appropriate, we're committed to working with external organisations and initiatives that promote transparent reporting of financial and non-financial metrics in the public interest. Qantas Airways Limited shares are up 1.5% in Tuesday trading as we head into the lunch hour. There's a lot that can go wrong. Prior to joining Qantas in 1996, Naren worked for Air Pacific (now Fiji Airways) for 12 years in various executive roles, including Chief Operating Officer. Join Qantas Frequent Flyerorsubscribe to Red Email today. Board Charter View PDF Audit Committee Charter View PDF Compliance, Safety & Responsible Gaming Committee Charter View PDF Risk Management Committee Charter View PDF A $200 million investment in operational resilience delivered a significant improvement in operational performance for customers. Talk to people in safety-critical roles in aviation, and it's often not long before conversation turns to the 'Swiss cheese model'. and Audit Committee, review Qantas Management's establishment and operation (within the risk appetite set by the Board) of an enterprise-wide operational risk management system which is designed to identify, assess, monitor and manage operational risk throughout the Qantas Group in relation to safety, health, environment, security and It outsourced the work to contractors, anticipating savings of a hundred million dollars a year. Audit Committee: Belinda Hutchinson (Chair), Maxine Brenner, Jacqueline Hey and Todd Sampson. Information on our historical performance, including Annual Reports and ASX information can be found in our Investor Centre. Contract Engagement, Review and Execution Policy; 4. The Qantas Group highly values and promotes a speaking up culture, where all Disclosing Persons feel comfortable to raise matters that are of legitimate concern to them, including in relation to a potential breach of any legal or regulatory requirement or a Qantas Group Policy. The role of CEO of Qantas Domestic and [] Read more click here. The Group also supported critical government missions to repatriate Australians escaping civil unrest in Afghanistan, with 16 flights between Dubai and Australia. The Groups Business Integrity & Compliance function, reporting to the General Counsel and Group Executive, Office of the CEO, ensures that the Group is best positioned to respond to both the rapidly evolving regulatory environment and shifting societal expectations regarding corporate ethics. Flights are being cancelled because crew are running out of hours to operate these flights in the time it would take to fix the issues.". A risk is anything that could potentially impact your project's timeline, performance or budget. Our commitment is reflected in ourCode of Conduct and Ethics[PDF],Human Rights Policy Statement[PDF]and ourModern Slavery Statement[PDF]. Safety and Health Policy; and 10. Re-establishing key governance forums such as the Supply Chain Assurance Leadership Council and business-led supplier governance mechanisms and internal working groups. We were also told inexperience led to close calls, because it wasvital luggage and cargo be loaded onto planes correctly for the right weight distribution. %PDF-1.7 All of this gives us confidence as we invest for growth and future success. Remuneration Committee: Jacqueline Hey (Chair), Maxine Brenner, Michael L'Estrange and Todd Sampson. The Qantas Group is committed to ensuring the protection of all Disclosing Persons, information regarding the investigation process and the protections available to Disclosing Persons is available in the Policy. Group Management Committee. Qantas Group Tax Risk Management Policy, ensuring corporate governance obligations with respect to tax risks are met. Using this risk-based approach, we may also deliver training to contractors, agents or persons who may act on our behalf. Weve been serving communities for more than 100 years. Group Finance Policy; 7. After COVID devastated aviation in 2020, Qantas announced it would retrench 1,700 ground staff at Australia's major airports. And, above all, achieve the highest standards of safety and integrity. 2. Opens in new window. The Qantas Group is committed to implementing policies and procedures that meet our moral and ethical obligation to end Modern Slavery. From 2018, we intend our climate change disclosures to align with the recommendations of the Taskforce on Climate-related Financial Disclosures (TCFD). The Qantas Sale Act requires the Constitution to contain specific provisions designed to reflect Qantas' position as Australias national carrier. The Qantas Group is working hard to get back to its best as it recovers from the unprecedented impacts of the COVID-19 pandemic and a rapid restart. Qantas has an enviable safety record, consistently ranked as either the safest airline in the world or not far from it. Opens in new window. Mr Evans was the Chief Financial Officer of the Qantas Group from March 2010 to February 2015. Upgrade your web browser for an enhanced experience. He was also a key architect in the Qantas Emirates alliance that launched in 2013. In addition to her current responsibilities, Lesley has played an active role within Qantas Group in talent development and inclusion and diversity. Security Policy. The risk management system is based on a structured and systemic process which takes into Andrew David has extensive airline experience. We integrate aviation operational safety, work health and safety, aviation and cyber security, environment and business resilience, learning from collaboration and shared experiences to make the system better and stronger. For example, the Qantas Airline may end reducing its business international operations. As part of the analysis undertaken in FY22, we have begun to quantify the financial impacts of these scenarios on the business and will continue to develop our approach and incorporate into disclosures and decision making. Resistance to Qantas's proposal from the flight attendants and their association crumbled. Last year, Qantas proposed a new agreement to its international flight attendants that involved significant and deeply unpopular changes to rosters and other conditions. It does not dispute union estimates that numbers are down by up to 35 per cent on the levels it had before the onset of COVID-19. How to make a disclosure under the Whistleblower Policy. "We can't build enough experienced people doing the job more efficiently and safely, so we do jobs more slowly and haphazardly as people just don't know, they're still learning on the job. Qantas Airways Limited ABN 16 009 661 901, Safety, Health, Environment and Security Committee Charter (PDF), Qantas Group Business Practices Document (PDF), Learn more about our Supply Chain Assurance Program (PDF), UN Guiding Principles on Business and Human Rights (UNGPs), International Air Transport Associations June 2018 Annual General Meeting Resolution. The Qantas Group entered the crisis in better shape than most airlines. Since the dawn of the Jet Age, it has never suffered a fatal accident or lost an aeroplane hull, which is a credit to its staff and its leadership. This policy establishes the framework for a formal risk management program by designating responsibility for risk identification and analysis, planning for risk mitigation, and outlining program management and oversight. The Qantas RAP has been accredited to Elevate status, meaning we are a leader in corporate Australia. Two words showed something was wrong with the system, After centuries of Murdaugh rule in the Deep South, the family's power ends with a life sentence for murder, With Prince Andrew's sweetheart mansion rental ending, King Charles offers compromise that shocks his son, Flooding in southern Malaysia forces 40,000 people to flee homes. Risk Management Policy Release Date December 11, 2014 Revision Date June 24, 2021 Issued by Risk Management Committee Supersedes Released dtd. He has more than 35 years experience in the aviation industry across regional, domestic and international operations in both the premium and low cost carrier sectors. You will lead the delivery of risk management improvement projects as well as provide risk advisory services to enhance risk management capabilities, culture and awareness across the Qantas Group. Qantas's early rally lost steam and closed 0.3 per cent lower at $6.515. He joined Qantas in 2006 as General Manager Strategy, then CFO and Head of Commercial for Loyalty and was Group Deputy CFO from August 2009 before being appointed Group CFO in March 2015. Some staff we spoke to worried that what they view as the nickel-and-diming of staff is approaching a point where it could affect safety. )urWubOrG@jSaGL3TQVQd; zt LR*E%p5s0"{a6z ,6(}`uh9!>_F#>U jyYdQ'n'TR6E]Mh"R(g&KLytK)i[yjMi%\RoJERtpzMnin7}xgeI: /&'!GmU0yDfT2!E'rP[V&HMs`%P,R!N&32&i>&B*E* security and internal audit risk across the Qantas Group. *Subject to a dividend being declared by the Board. Under the Qantas Group COVID-19 Vaccination Policyall Australia-based new employees of a Qantas Group entity must be fully vaccinated with an Approved COVID-19 Vaccine and provide Evidence.