We felt extremely safe in today's COVID climate.Beauty. This all-suite, all-adult Resort is set along Mexico's renowned Mayan Riviera, between Playa del Carmen and Cancun, on an immaculate white sand beach. If you are looking for a closer option then your best bet is the Moon Palace golf course which is located a 20-minute drive from the resort. Which languages are spoken by the staff at Excellence Riviera Cancun? He made it so fun! We are delighted to hear from you that we are able to exceed your expectations in all aspects, which are carefully taken care of, and you enjoyed your stay with us thank you to the outstanding service provided by our lovely colleagues, who went above and beyond to make you feel pampered since their attitude is intended to exceed the expectations of all our guests and provide them with a memorable guest experience. There are no golf courses in this resort, but there are a number of choices within a 30-minute drive. Does Excellence Riviera Cancun have airport transportation? Excellence Cancun had a very similar feel and layout but with some noticeable differences, many due to COVID. We look forward to welcoming you back soon and have another opportunity to pamper you with our superb service. I am willing to put up with the inconvenience during these strange times, but I hope it is not a permanent change. They do advise that you ring before your trip to check availability. There are six spread out in the gardens, including a river-like number and one with a swim-up bar. Carreta Federal 307, 77580, Puerto Juarez, Quintana Roo, Mexico. It means so much when it comes from our guests. Modern, luxurious rooms are huge and have big whirlpool tubs; all have balconies and some have ocean views. Taxis in hotel zone are safe The decor and the style of the restaurant were very nice, we sat in an open courtyard that had a nice rustic feel about it. Firstly, if you like swimming in the ocean, this isnt the most ideal place to swim. We really appreciate your detailed feedback. Actually I can't decide on where I want to stay or should stay? The front desk already had our test scheduled based on our departure time when we checked in. Please see our partners for more details. We were lucky to get one for the end of the week. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as host of your holiday destination once again and for taking the time to share this review with the TripAdvisor community. You'll start with the ruins, where a local guide will show you around, followed by a trip out to the cenote in the middle of the jungle. We recommend calling ahead to confirm details. We really cant fault the resort for its cleanliness. I thought that would annoy me, but it was not an issue at all. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Excellence Riviera Cancun 24,095 reviews #1 of 10 all-inclusives in Puerto Morelos Review Save Share Carretera Federal 307 Chetumal-Puerto Juarez Mz 7, Lote 1, 11, Puerto Morelos 77580 Mexico 1 (888) 307-2623 Visit hotel website Check In / / Check Out / / Guests Hotel direct offer! If you have a longer trip, it is definitely worth it for all the small extras. Lock in the lowest price from these sites. A szllshelyen (Excellence Riviera Cancun All Inclusive - Adults Only) . Federal 307 Chet-Pto. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Only two of the pools are heated and these are only heated in the Winter. Spice was the best meal we had there. Package deal Contact accommodation for availability. Below, we explore the various types of crime in Cancun and what you can do to stay safe during your visit. Please, receive our warmest regards from The Excellence Collection. All the house wine is the same at every bar and restaurant and it's really bad. The other pools were pretty much the same temperature as the air around us. They decorated our room on our anniversary and on our final day they brought us beautifully decorated coconut drinks, fruit tray and decorated a mat near our beach chairs with sand art - AMAZING! We could comfortably stream videos and make video calls without dropping. Would recommend to everyone. The Excellence Riviera Cancun was around 10-15% cheaper compared to the Excellence Playa Mujeres resort, so if you are looking for a good value option with top quality service and food the Riviera Cancun resort is a strong choice. Transfer - Our reservation directly with the resort included round trip transfer using Seasons Tours. The beach area at the Excellence Riviera Cancun is really impressive, its a sprawling beach and there will be no issues getting a sun lounger here. Also a side note - beds and pillows very uncomfortable. Also located in Spice is a Hibachi experience. Also on offer is an extensive range of Alcohol, including a number of premium liquors that arent available in the other bars. We will forward your kind words to our team, especially the members you gave a special shout out, who will be delighted to hear that from you. Offers; Suites; Deluxe Airport Transfers; Resort Map; . When we called the airline, we were told by the system it was a 2-3 hour hold time as expected with weather issues. The staff at the Excellence Riviera Cancun do everything they can to keep you entertained throughout your stay. So, you were never too far away from a member of staff that could help you out. Somehow we skipped the 2-3 hour wait, and that saved our last night on vacation. With a wide selection of choices and open for breakfast, lunch, and dinner you really cant go wrong with this choice. There is a lovely coffee shop on offer too where you can grab your morning pick me up. COVID Safety: We are vaccinated, so felt safe traveling. There is so much to do at this resort. The seaweed on the beach can pile up, despite the staffs removal on multiple intervals each day. COVID Safety: We are vaccinated, so felt safe traveling. We can assure you that we will forward your kind words to our team for their contribution.It has been a pleasure hosting you as our guest and we look forward to welcoming you back soon. Excellence Riviera Cancun is a luxury adults-only resort located in the Riviera Maya area of Cancun. We booked an excellence club 2 story room both times, excellence club is the adult only building. Gonzalo and Julio were awesome! Please, receive our warmest regards from The Excellence Collection. It was a bit stinky at times though. Most of all, Gonzalo was MUY excelente! All the activities were well done, but out of the pack Gonzalo and Julio were on top. We visited the Excellence Riviera Cancun Resort for 9 nights and spent time providing a full tour and review, including room tours of the Junior Suite, 2 Story Rooftop Terrace Suite and exclusive. This is definitely a more remote location compared to the resorts in the Playa Mujeres location, so if youre wanting to get out in the clubs of Cancun or do some shopping then this might not be the right location foryou. It was hard to stay in vacation mode when my phone was always with me. The Excellence Collection, Other at Excellence Riviera Cancun, responded to this review. All of this was done outside what I consider normal business hours. Because the staff are so inviting, the crowd that comes here were just as friendly. The room is spacious with a King-sized bed, living area, Jacuzzi, and a balcony. The Mile spa is really a top-class offering, but it does come at a premium price. We had the very best time at this resort. Fitness Center: The fitness is not large, but is fully equipped for anybody trying to keep their routine going. Nonetheless, we would like to mention that there is a pillow menu, which every guest can choose from according to their needs. 24,051 reviews. We did the upgrade because we were incredibly impressed by the extras when visiting Playa Mujeres. My Wife and I spent a week for our honeymoon. COVID Test: At the time of our stay a COVID test was still required to return to the US and was provided on site for free by Excellence. The breakfast and lunch options were nice and the perfect spot for a mid-tanning meal. On the flip side of that if you like to be in amongst the activity and mingling with other guests then the Excellence club may not be for you. There are also a large number of rooms that have swim-up suites, so there are more than enough pool areas to more than cater to the guests in the resort. Lobster House in particular was so disappointing - every dish containing lobster was overcooked so it just tasted like rubber. We are very delighted to read that we were able to exceed your expectations in all areas we pay attention to, and above all our attentive staff who made your stay more comfortable. On average the Riviera Cancun location comes in around 10-15% cheaper than the adults-only resorts in Playa Mujeres. Prepare by getting your name on the books and grabbing a drink, or two. There are several restaurants and none disappoint. The Mile Spa is a solid offering. Yes, dry cleaning and laundry service are offered to guests. Usually there are more floats out of the water than in the water. We are very delighted to hear from you that our resort is the best resort you have ever been to, and we were able to surpass your expectations in all areas, which are carefully taken care of. The building itself is pretty stunning and the circuit of hydrotherapy waters is available to people booking treatments in the spa. Dreams Riviera Cancun Resort & Spa: Love the size of this resort besides everything else.. - See 11,260 traveler reviews, 11,384 candid photos, and great deals for Dreams Riviera Cancun Resort & Spa at Tripadvisor. There is a golf course located right next to the resort. But even vaccinated we know we can catch and transfer COVID, which could impact our ability to fly home. Many people bring their own insulated drinks with built in straws. Six meandering pools wind through their grounds. By the end of day one, Jorge who was looking after us by the pool knew our routine of drinks order. However, they will revise why during your stay we did not seem to achieve our goal to offer good quality in every meal and drinks and they will work on it in order to make any improvement needed to guarantee our guests the highest quality. So, is it safe to take a taxi in Cancun? Espresso bar is horrible, running multiple, multiple shots through the same grind - making any espresso drink taste stale and watered down. Spanish Hotel Firms Will Build Jamaica Worker Housing. There is also a large room service menu that is available 24/7, so if you ever get peckish you order in some grub. Excellence Riviera Cancun is recognized for paying attention to detail since the attitude of our staff is intended to exceed our guests highest expectations and provide them a service as personalized as possible. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Thank you Javier! It served up all of the traditional Italian dishes you would expect to see on the streets of Rome. A. There is a second floor with a private deck and plunge pool. The Excellence Club represents the ultimate in luxury, privacy, exclusivity and service. We really liked the Italian offering here. more. The entire staff at the resort wore masks the entire time. 18 km From Cancun International Airport. Thank you for adding very generous remarks of the positive sides of your vacation with us and mentioning the services that made your stay more comfortable. Is it safe to get a taxi from Cancun airport? I had great fun with Gustavo, Paula and Brenda - the entertainers. As you approach the doors they will automatically open. Dear guest,First and foremost, we would like to thank you for choosing Excellence Riviera Cancun and for taking the time to share this review with other travelers.We are pleased to know the services you enjoyed throughout your holidays staying at our property, although we are sorry to read that there are a few things we need to work on, as The Excellence Collection is recognized for achieving superior quality in appearance and maintenance of our properties and facilities, just as many other attributes that enable us to provide the supreme Luxury all-inclusive experience. We assure you that we will continue working hard in this direction to have more guests satisfied with the outstanding service our guests expect from us. Like most all-inclusive, there is a wide selection of evening shows and entertainment on offer. When choosing an all-inclusive resort I think the food is the most important element we look at. Dear guest, First and foremost, we would like to thank you for choosing Excellence Riviera Cancun as your vacation destination and for taking the time to write and share your feedback with other travelers. The test was fast and easy (its the stick in nose test). An extensive gym with a great range of equipment. New Health & Safety Protocols; The Excellence Collection.