Virgin has a selection of active social media accounts where customers can get in touch. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do. Have you checked out your online account for any offers available? With our free tools, you can check out the . I'm trying to set up a new email address on my account. Search. Re: No welcome email. Customers can use the area codes to make local, national, and international calls. Contacting Virgin Media. You can add attachments in this section of the contact form. 15:38. I go to the upgrade section in "My Virgin Media" and it takes me to this page below, and the chat button has never worked, so I'm assuming your system is totally overloaded, and you don't have enough staff. Step 3: Plug in your NOW Broadband Hub on the go-live date. I can't click on the chat button neither. You should still be able to add a third party email address to the VM webmail page via the method you are using. 2. Look on the media outlet's website for an email address. on Virgin Media offers area codes in the following areas: London, West Midlands, East Midlands, Yorkshire, Manchester, Liverpool, Leeds, Sheffield, Bristol, and Cardiff. You will be greeted by the virtual assistant 'Terri' and asked to narrow down the area of your enquiry before being handed over to a live agent (I.E. Thank you so much for your post and welcome to the community forums, it's great to have you here. It takes me to a box with two bars, your email address and the second bar is your password. 14:34. Try for free at rocketreach.co . If the email address to be blocked (i.e. You might find exactly what you need right here, quickly and easily. Most news organizations publish an email or phone number for tips on stories. Unfortunately, that all assumes you know the existing password however you could try that route if you have an idea of what the existing password is. on Our correct contact number is:0345 454 1111 for Broadband,TV and Landline customers. Virgin Media Mail allows you to set up your other email accounts so that you can check all of your emails in one place. Of course, while online account management via My Virgin Media can be useful, sometimes we still need to get in touch directly. Whether you've got a question, query, problem or something you need to tell us, chat with us directly from your Virgin Mobile App. I'm guessing you may be on the Oomph package like me which seem impossible to manage online. 01-05-2022 After spending nearly a decade working in PR and marketing for corporate and startups, Queen knows what truly drives conversions, sold-out launches It's how well you connect with the heart-beating people you're trying to help and . It . Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. When outlining your issue, be sure to include what the problem is, how long it has been going on for, and what the circumstances were surrounding it's onset. Mon-Sat 9am-5pm. When I enter the details into the boxes and click Add I get a message saying auto configuration failed. On the go-live date for your NOW broadband service, you can expect your broadband service to stop working for a couple of minutes. Preparing Cara profile View Cara's Email (It's Free) 5 free lookups per month. We will continue to provide support for already existing email accounts, which will remain open. There are 6 ways to reach Virgin Media across 3 communication modes: phone, chat, web. I opened my emails went into folders and clicked on Add an email account. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. - edited Thank you for that information. It's packed with tips, hints and helpful answers about our products and services. on This website uses cookies to give you the best experience. Are you able to set up a BQM for us, leave this running for 48 hours and post the results? Truly frustrating and annoying that you can't get hold of a company that you pay about 100 a month to. Virgin Media head office phone number: We've highlighted Virgin Media head office contact number 0345 454 1111, so you can get answers to your questions quickly and simply. 30-04-2022 15:14. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Follow these steps to cancel your Virgin Media contract: Alternatively, if you are within the first 14 days of having received your equipment or activating your service, you can cancel without giving any reason for free due to being within the 14-day cooling-off period. You may experience a wait time when calling Virgin Media, due to the volume of calls they receive. on Once you're on the contact page, select a relevant topic and enter your account details to live chat with a representative. Ask the community. Sometimes it's better to say goodbye and doing so could save you hundreds of pounds a year. To learn how to contact Virgin Media through their online forums, scroll down! Hi, I recently signed up for virgin media, during the process I was never asked to create an online account and after receiving an email to verify my order, it didn't have an account number or area code. Opening hours are: online chat calling 150 from a Virgin landline or mobile, or 0345 454 1111. So essentially I would need to set up a gmail account then I could add that To the VM webmail? 11:25. Virgin Media mobile numbers have a separate number to call. I just want a broadband upgrade also. On Twitter you can find Virgin Media @virginmedia or @virginhelp and post a message where you are likely to get a fairly rapid response. While 0845 4541111 is Virgin Media's best toll-free number, there are 6 total ways to get in touch with them. 15:49, and miscreant example email address is very apt. When you're in a bundle, changing any service within that bundle can cause you to lose any bundle discounts so due to this, you'd need to speak to the team. Alternatively, complaints can also be lodged in the aforementioned complaint form, or by sending a letter of complaint to the dedicated complaints address. We would love to hear from you! Log in to your Virgin Media Business Mobile Account. I did notice in the forum that there is a list of available addresses but that never came up. Virgin Media Business Mobile customers. 13-07-2022 07-02-2022 a secondary account defaults to the information for the primary account unless that has been changed in the secondary . 11:49. This is the worse customer service I have ever come across, so if anyone has a direct email for complaints I would appreciate this being shared, on Virgin Media UK does not provide this service. Virgin Media contact forms cover the following categories: One final option for the more traditional customer is to send Virgin Media's Customer Care department a letter. online chat not working. To find out more about the Community check out our Getting Started guide. To learn how to contact Virgin Media through their online forums, scroll down! If you are calling Virgin Media Ireland from abroad, use 0035312458000. Sorry to hear of your service issues and experience with fraudulent calls. If your mobile is working, you can call 789 free, or if not, call 0345 600 0789 from any other phone. You can use your mobile number instead of your account number in this process. 11:59. Yes, it is a toll-free number for both mobile and landline numbers in Ireland. 07-07-2022 18:10. If not, it may need one of the Forum Team (VM employees who support this forum) to get the password reset for you. There is also the forgotten password route https://www.virginmedia.com/my-virgin-media/forgotten-details/password which I assume you have already tried. on It is no longer possible to create new virginmedia.com email addresses. It would be good to know what kind of issues you are experiencing, and if they are on multiple or singular devices, via WIFI or a wired connection. They are free if you are on the Gig1 . They cannot wriggle out of it. Having had a thorough search through their website, despite being referenced frequently, the Virgin Media live chat facility does not seem to have an actual presence at this moment. A good starting point for making a complaint to Virgin Media is to simply pick up the phone and call the customer services number on 0345 454 1111 or 150 from a Virgin landline, available from Monday to Friday from 8am to 9pm, or on Saturday and Sunday from 8am to 6pm. How do customers contact Virgin Media? on For Virgin Media TV, broadband and phone customers. You can call Virgin Media's sales team (for new customers) directly on 0333 210 1125 from 8am to 10pm Monday to Sunday. In case you didn't realize there was an alternative, the best phone number for Virgin Media customer support is 0845 4541111. wikiHow is where trusted research and expert knowledge come together. 14:31. so I guess we need some help to reset it as you suggest. This renewable energy agreement will power Virgin Media's main offices, contact centre, TV studios, data centres and regional transmission sites across Ireland and will support our . Save money on your broadband bills with Selectra. im told to log a complaint online- which you cant do as my account is no longer active! 01-05-2022 This is due to a current fault with the VM spam settings page which doesn't allow you to change the setting. Using the community forum may give you results in a shorter amount of time than phoning or waiting for a live chat representative to become available. Once a customer decides to leave our broadband service, any emails that have been created and attached to the account are closed and completely removed from access 90 days after the disconnection date. You can use the Live Chat service for sales, upgrades and complaints. Choose the destination location path to save Virgin Media emails. It is0345 600 0789 for mobile customers. Have tried assorted work arounds, but still can't get in. - View your recent mobile usage . The webchat and the text service don't always work 24/7, phone calls take priority when contacting VM. Not on mobile, desktop with 3 different browsers! I have this problem also. 4. 00:53. 3. Lets hope that this handy feature returns soon. List of Virgin Media Customer Service Numbers. I thought that there was an option to say whether or not you were a VM customer. and by the way your new web page layout it rubbish all adds buy this buy that everywhere.Marketing services and products for more cash and you cut our emailROFLMAO, on Check out our guide - How to pay my Virgin Media bill, on I received a confirmation email stating my service will end on the 25th of march 2023 but yesterday i received another email with pre contract documents containing a new contract, which i haven't discussed with anybody from virgin media, Is this . Gmail is one option along with Outlook and the many other free email suppliers. I want to upgrade the fibre speed and my current contract is due to expire, so it's actually extra business, but I'm now considering moving supplier. While this process tends to be the slowest in terms of communicating and resolving a problem, it can be a useful supplement if other methods of contact have been exhausted, or you need to send documents in paper form. on By signing up you are agreeing to receive emails according to our privacy policy. 8 years of multi-channel experience, including UX copy, print media, eCommerce, social. If you do need to get in touch, just choose the method that suits you best - by completing a contact form, sending us a message, or giving us a call. How to Contact Virgin Media. If this ever happens to you again we have information on how to deal with fraudulent calls here. human). Registered in England with number 02591237. Necessary to provide basic functions of the website such as page navigation. Are there any in particular that are more compatible with VM webmail given that dont allow me to add a new VM email address. - edited If possible, avoid calling when you are rushed for time. Contact Virgin Media: 0843 515 8680 - Call for Information and Assistance with Broadband, Landline, Digital TV, Mobile and more. Which Is the Best Alarm System in Ireland? New around here? on And, I always pay extra for the "signed for" postal option. Obviously someone who is not a VM customer could have a genuine reason for making a complaint, as in your case. Public Sector Queries. Thanks to all authors for creating a page that has been read 98,155 times. You can also check our help pages or learn how to contact us directly further down. however Virgin do like to drag things out- I am still waiting for a call back from the complaints department from 5 days agowhich will probably never happen! Personally, whenever I make a formal complaint to any organisation I always do it by letter. Virgin Media contact number. People Like Cara Durbin . Find a Virgin company. There are separate links for broadband and mobile complaints and Virgin states it aims to get back to you and resolve your issue within seven days. . 09-07-2022 For broadband, TV, landline, and account enquiries, phone 03454541111*. You can join the Virgin mobile customer service by dialing 789 from your Virgin Media mobile, or call 0345 600 0789 * from any other phone. Sunday: 8am to 6pm. 11:18 I am so sorry that you have faced this issue with your email, I will pop you a Private Message so we can take a look for you. How to send a bulk email. Contact Virgin Mobile easily. 12:35. 21:29, Hello, can I completely block a specific email address such that it doesn't even go to spam or trash? The three main Virgin Media Ireland social channels are as follows: Virgin Media's social channels are open between Monday and Friday from 9 am to 9 pm, and Saturday from 9 am to 5 pm. unfortunately it just gives me the option to delete (shown Below), rather than change like it used to.do . All rights reserved. Virgin Media employs several customer contact forms covering the more basic subjects. I really dont want to lose this email address and would appreciate some Forum Support if possible. 28-01-2022 We have been with you for over 18 years and have old @ntlworld email accounts. Unfortunately we cannot remember her email password. 18:04. many thanks for all the help. Contact Virgin Media: If you've tried the above steps and you're still experiencing Virgin Media cutting out, contact Virgin Media for further assistance. I'm afraisd there isn't a contact email address. ", Re: Manage other My Virgin Media accounts, https://www.virginmedia.com/my-virgin-media/forgotten-details/password. Hi, i cancelled my broadband last Thursday, via whatsapp, due to the price rises. The best way is to get in touch with them directly. Can anyone recommend another provider that you can actually talk to? Contact Virgin Media by phone, web chat, call-back form, email or social media. In this guide, we have assembled the simplest Virgin Media contact numbers and details for both household and business customers to help you get to where you need to be. I then wanted to file a complaint as I still havent received my refund, received any compensation plus I want it documented so no one has to go through this drama in the future. Music + Sound Designer of the Year Ireland, 2021 LBB Immortal Awards. Click Mark as Helpful Answer or use Kudos to say thanks, on You may have read posts here showing that the email address continues beyond 90 days but you should not . https://my.virginmedia.com/my-cases/make-a-complaint, https://www.virginmedia.com/help/contact-us/complaints/broadband-tv-phone-contact. Give them a call on 150 / 0345 454 1111 for them to discuss this with you. Fancy a chat? For mobile enquiries, call 03456000789*. It has to be . 04-07-2022 These forms generally require their users to input a range of basic information such as their name, contact details, address, query type and contact purpose. Also I don't actually have an email from them to click on, as I have deleted the emails they previously sent to me. You can call, live message, use the community forums, or use a relay service to get the help you need. These cookies allowed us to study how users navigate on the website. Changes to our Acceptable Use Policy for Virgin Media Mail. If you can you will be able to change the password from there. 12-07-2022 This may indicate that it is being upgraded, or that the service has been temporarily suspended. GIVE US A CALL. Learn more, Problem solved? 10:02 Use the dedicated cooling-off cancellation form to cancel broadband, TV, home phone or mobile services within this period. Depending on the type of query, the submission of the form may be all that is required, and Virgin Media will update any relevant aspects accordingly, or they may make contact with you to further discuss your needs. We recommend using an email client that is not connected to another service, so these are not lost if you ever decide to leave the service, such as Gmail and Outlook. Whether you are looking to join, leave, or take out one of the attractive Virgin Media bundles, knowing the best Virgin Media contact methods for your specific query can save a lot of time and effort. This varies from provider to provider, but in the case of Virgin Media it is Ofcom-approved CISAS (the Communications and Internet Services Adjudication Scheme). Thank you for posting. Only Virgin Media Ireland provides online forms for contact. 10:50. Hi, My wife cannot access her emails, I was going to reset her password as she is unsure what it is. Cookies used for marketing and advertising purposes. Learn more, Have I helped? . 25-08-2022 wikiHow's Content Management Team carefully monitors the work from our editorial staff to ensure that each article is backed by trusted research and meets our high quality standards. Remember to include your full name, contact details, address, and any relevant supporting evidence with your letter to facilitate return contact, and the provision of a solution. 2. Learn more, Have I helped? 30-04-2022 When I got the phone call on 24 Jan I checked my service via online site and it said the TV was experiencing issues but everything else.Shortly after my broadband internet dropped out (the rooter had turned red) I switched off and in and after a few minutes was working fine. Business Development Executive @ Virgin Media O2 Business. Queen Mlangeni is a Brand and Digital Marketing Strategist who partners with CEOs, executives and sociopreneurs to grow their personal and professional brands. In total, there are 6 ways to get in touch with them. A Virgin mobile account alone is not sufficient. The next best way to talk to their customer support team , according to other Virgin Media customers, is by calling their 01256 752 0002 phone number for their Customer Service department. I now can't sign up for an online account as a I don't have the account number or area code and I need to contact . https://www.virginmedia.com/help/live-chat, https://community.virginmedia.com/t5/custom/page/page-id/CommunityHubForums, https://www.virginmedia.com/help/accessibility, https://www.onlinecontactus.com/phone-number-for-virgin-media/, https://www.virginmedia.com/help/contact-us, http://www.virginmedia.com/accessibility.html, https://www.virginmedia.ie/contact/hard-of-hearing/, https://community.virginmedia.com/t5/Managing-Your-Account-Cable/Contact-Virgin-Media-via-Email/td-p/899737.