STAY AWAY from downed power lines. We have all the tools to help with your cable line and make sure it gets taken care of. We use Cookies to optimize and analyze your experience on our Services, and serve ads relevant to your interests. Call our Outage Reporting Line, 1-888-LIGHTSS (1-888-544-4877) and select the option to report a downed power line. Before contacting them, items GetHuman3339193 may need: Name on account, Billing Address, Last four of social security, and Account PIN The issue in GetHuman3339193's own words I can understand your view and that is why we have implemented alternative platforms such as Twitter, Facebook, Reddit, and here! Please call us at 1-800-XFINITY to talk to one of our customer service representatives for further information. https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. You can purchase everything you need to wire your own cable from your local hardware and electrical supply store. You would want to send us a direct message to "Xfinity Support" with your full name, phone number, email address and the nearest address to that downed line. Cut and paste the firewall logs (including the offending Comcast IP address) into an email and send it to abuse@comcast.net. Click Continue. I am at a loss. Not a word either by phone, email or through the support chat since then. Call BGE at 1-877-778-2222 to report any downed electrical lines. If you're lucky and it's only phone or cable, they'll coil the wires safely out of the way, and notify the provider (s). According to the home inspection site GreatInspector.com: -Your utility is responsible for the wire from the street, but only to a certain point. How to report a down or damaged CenturyLink line. it can't possibly cost enough to run a new line to make it worthwhile for Comcast to pursue this in court, and 2.) 5 month old thread now being closed.. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. What you need to do: File an informal complaint against Comcast on the FCC's public website by following the instructions here. How to report a downed wire if I'm not a customer? Press Enter to send it. Tips in case of an outage What if my power is out? Provide your account info and say, Line is down., Dont have AT&T service? I'm sorry you've had this experience with reaching out to fix this line, u/KennyLog_Ins. Stay safe if a fallen power line touches your car If your vehicle comes in contact with a downed power line, follow these safety rules: Stay inside your car. You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. New comments cannot be posted and votes cannot be cast. Who do you call for a downed cable line? I am a bot, and this action was performed automatically. If you receive overhead electric service, your electric system con- sists of the following: 1. Scroll down and select Manage Internet. It's infuriating. If you cant find your address online, you can chat with us at xfinity.com/chat or call 1-800-Xfinity and well determine if service can be provided to your address. I'd like to report a downed telephone/cable wire but my service address isn't near where I'm seeing the issue. How do you get straight to a representative? Hope this helps you out. This post was marked as closed. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. Electric lines that are located some distance above the utility cables were cleared a couple of years ago by the power company's tree trimming crew. Report a Problem Full Outage Map Problems in the last 24 hours The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. Electric Lines that run from the utility pole to your residence. The customer/owner is responsible for installing, maintaining and repairing all equipment beyond theservice connection point except for the electric meter. How do I report an above ground cable down? It's not the power line and I don't think it's the regular cable either because there's no service outage. A violation of this law can lead to misdemeanor or felony charges, and is punishable by up to 3 years in jail. The next best way to talk to their customer support team , according to other Comcast customers, is by calling their 877-228-8567 phone number for their Call For New Service department. Immediately Call Emergency Services. The modem then uses an Ethernet cable to connect to your computer or router, which is what gives you access to high-speed internet. Hello there! . We appreciate you bringing this to our attention and our team is here happy to look into securing the downed line. Welcome to the Xfinity community! Call us at 800-477-5050. Our local electrical provider has confirmed this is Comcast's line, not theirs, and the fire dept. and our See how you can save when you add Comcast Business Mobile or add a new line. Write your 17-digit account number on the "For" line of your check or money order. I can't get into my property because the line is blocking the drive way. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Please contact the moderators of this subreddit if you have any questions or concerns. Hello saftek and welcome, Never touch a downed overhead electrical line. Then Call Us. Voting closed 14. This option is available 24 hours a day, 7 days a week. How to report a downed wire if I'm not a customer? Please call 1-800-494-4000 to report a gas or electric emergency, or to report an outage. How to Reach a Real Person at Comcast/Xfinity. I love that there is post after post after post of issues like this on the forums and every time the answer is to send a private message. 1. Hi @CityofCasper, We are not positive on the exact design notifications, but when digging or building around a cable, you want to make sure that the structure is not over a utility property and that when digging, not to dig where utility lines exist. Performance & security by Cloudflare. Dial 333 to get connected to a customer service representative. There are low-hanging wires at 209 and 215 South 10th street, Nashville, TN 37206. Click the direct message icon, Click the "New message" (pencil and paper) icon, In the 'To' line, type "Xfinity Support" there. For immediate assistance, check out the Xfinity Assistant. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Verizon Business customers. Our community is your official source on Reddit for help with Xfinity services. Good thing you guys have a monopoly otherwise your endlessly terrible customer service would put you out of business. I even have filed complaints and I encourage others who have skilled the same or comparable things to additionally file complaints. Cookie Notice Step 1: Inquiry. -ATTU-verseCare. (You can also find Xfinity Assistant by clicking the Chat with Xfinity button in My Account.) How do I get Comcast to come deal with this? It has been severed months ago and left hanging. Archived post. To send a direct message you may need to:Click "Sign In"Click the "direct message" iconClick the "New message" (pencil and paper) iconType "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Otherwise, press 0 at each prompt; eventually get rep. You should never get a big shock from a coax cable. Throughout our history, DISH has always put customers first. Contact Us | Comcast Business Support Hello and thank you for taking the time to reach out to us here on our Xfinity Forums. Download now Visit Our Help Communities Messenger Connect with Us Xfinity Support Forums Visit Forums Can you direct message us your name and address, please? That's not what we want to see! In the top right corner, you'll see a little chat icon near the bell icon. Hey there, @user_2ed7eb as this thread is quite a few years old, please create your own thread about your low hanging line so we can properly document the situation and get things resolved. Verizon Business provides technology and network solutions-along with plans, devices and wireless services . Picking up downed tree limbs, branches, clearing roads and repairing damage -- they were all part of the cleanup. Please send a private message with your name and service address by clicking on the chat icon so I can further assist. Should you experience further issues, please create a new post. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Consumer energy outage map Black River Electric Cooperative: To report an outage , call (800) 392-4711 or Automated Customer Service Hotline at (888) 461-COOP. A drop-down list appears. How do I know if my home is wired for Comcast? God forbid this huge company actually provide a phone number where you could talk to someone. We'll check for other device outages in your area, and you can enter your mobile number if you'd like to receive text message updates from us. Report A Downed Line. Remember: This number is just for unburied ground cables. 70% of power outages are caused by major weather. #iworkforComcast Jul 2007 - Sep 20169 years 3 months. Stay put and call 911. It's in front of my yard, and it goes across the street. Asking on behalf of my place of business. In the meantime, can I just roll up the abandoned material as best as I can and leave it in the alley? The action you just performed triggered the security solution. Reporting this to comcast seems to be a problem. View the Xfinity outage map and find out when an area will be back online. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line), 4. In order to get started can you please send me a Modmail message with your full name and service address? If you are experiencing problems with Comcast Xfinity, please submit a report below. Home Maintenance Question: Does Comcast Hve To Repair A Cut Cable Line. Two delivery trucks have had close calls recently. Let us know. For your safety, do not touch or move the downed line. Our actual service provider ATT evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. I hate to hear this has been your experience and would love to investigate this for you! This website wants shut No worries, Our team can definitely help right here! Type a message to let us know what your issue is. A tree in my back yard has two large branches resting on the phone/TV cables. LEAVE THE AREA IMMEDIATELY and call PECO at (for any emergency) 1-800-841-4141 or . Report it online using Xfinity Assistant. Heads up: Extreme weather or other factors can bring down lines, including electrical lines. Type your message in the text area near the bottom of the window. Id give them a ring. Adding to this post, because the instructions didn't say to wait for a response when using the private message option. Talk to Us. It is owned by Sky Group, a division of Comcast.In 2019, Sky News was named Royal Television Society News Channel of the Year, the 12th time it has held the award. Call 800.288.2020 . What to expect: Your complaint will be posted online in a public database. X | `>`. Our team can assist with getting those downed wires raised. I called 800-288-2020 and was told to call Risk Management at 800-894-0374. Press Enter to send it. You have to sign up for gig service and sign a 2 year contract first. You can also use Xfinity MyAccount ( Web | iOS | Android) and xFi app ( iOS | Android) for product and account support. You can let us know about refund and payment issues or safety concerns caused by dangerous wires in your neighborhood. Occasionally there is a mix up and Comcast forgets to bury the drop. 115.124.120.233 up. Hello @ryanray.rr81 and thank you! By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How much notice do you need to give Comcast to cancel? Comcast phone support has been extremely unhelpful and they don't seem to have a public safety line I can ring into either. Hello @user_300363 and thank you! Click the "New message" (pencil and paper) icon, 3. This will stiffen the damaged area and protect the exposed wire to prevent further wear and tear. You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support. You can contact 811 to get utility lines marked. Thank you so much Anthony for sending us over those details and the Modmail. Comcast Business is here to provide outage information for your Comcast Business Internet, TV, Voice, and other services. I am a bot, and this action was performed automatically. Another option is calling the power utility since its their pole and Comcast isnt maintaining their infrastructure on the pole. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. While 800-934-6489 is Comcast's best toll-free number, there are 14 total ways to get in touch with them. Hi, @user_af7a95. Then, call PG&E at 1-800-743-5000. Hope this helps you out. I am an Official Xfinity Employee. A: Cable and phone wires dont carry current, so its safe to remove them. When asked if you want to order new service, say "No." A drop-down list appears. We've had a downed wire touching our building for about two months at this point. For questions and concerns regarding service and billing, low hanging cable wires, unrestored easement post-construction or repair work: Comcast: 1.800.934.6489 AT&T Uverse: 1.800.288.2020 Phonoscope: 713.272.4600 Suddenlink: 1.877.794.2724 En-Touch Systems: 1.888.765.6461 In the top right corner, you'll see a little chat icon near the bell icon. Just select Xfinity support and you will be able to speak with the next available specialist. Rod Furlan is a crook and Thief and should be held accountable. For immediate assistance, check out the Xfinity Assistant. Let us know. Make sure you are signed in with your Xfinity credentials. Thank you for reaching out to the Digital Care Team. Hello saftek and welcome, You should contact 1800-391-3000 and speak to any technical agent and request them to put in a Saftey ER ticket and a wiring crew will be dispatched to you location. I suspect it's an old wire). if the line is damaged, to reconnect service they'd probably be running a new line anyways. It is the world's oldest national broadcaster, and the largest broadcaster in the world by number of employees, employing over 22,000 staff in total, of whom approximately 19,000 are in public-sector . Discussion. 3.) Click the direct message icon, 2. Do not send the firewall logs as an attachment. We've had a downed wire touching our building for about two months at this point. Your IP: How do you fix an exposed wire without electrical tape? Asking on behalf of my place of business. Usually 911 dispatch has unlisted numbers for utilities. Warn others to stay away. If the center conductor of the cable is solid copper, it carries it quite well. Solid copper core RG6 is used to power amplified antennas and satellite dishes all the time. I have called multiple times but I don't have an account so it won't let me through to talk to someone. .css-1yq8usv{color:#f0f0f3 !important;background-color:!important;}.css-1yq8usv:hover{color:#1471DA !important;background-color:!important;}.css-1yq8usv:focus{color:#1471DA !important;background-color:!important;}.css-sskn3q{line-height:60px !important;}Home, The telephone/cable main line is sagging across our drive. Did you find drooping wires, downed lines, or AT&T equipment in a yard or on the street? Our community is your official source on Reddit for help with Xfinity services. Phone: Comcasts official customer service number is 800-945-2288, but I called a different number, 800-266-2278. First, your internet service provider sends a data signal through the coaxial cable, or coax cable, into your homespecifically, to your modem. Press question mark to learn the rest of the keyboard shortcuts. The tree and the cable are both on the grass verge next to my property. Thanks! We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Contact Customer Service at (800) 391-3000. We have made changes to keep employees safe so response and call times may be longer than usual. The "Xfinity Support" graphic replaces the "To:" lineType your message in the text area near the bottom of the windowPress Enter to send it. Log in to your account at xfinity.com/myaccount using your Xfinity ID and password. Thanks! Yes, Comcast will come to your house to install the cable lines and equipment to your home. Thanks. Stay at least 10 feet away from the wire and secure the area to keep others away, too. You can report an issue by going to the Xfinity Status Center. the chances of Comcast having their act together enough to even . Where or how can I report this? Report or View Outages; Other Contacts; General, Business, Landlord, . I am liable if someone were to get electrocuted from my fence as it is your wire which has been hanging down for months now. Payments are posted to your account after 5:30 p.m. on the day they are received. Our actual service provider evaluated the line and identified it as Comcast's, so they unfortunately can't touch it. Do what's best for your business. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Our team can help get that line raised. When should we expect this to be corrected? If you see a power line on the ground, don't assume that it is not energized or that it is insulated. We have made changes to keep employees safe so response and call times may be longer than usual. Connectivity and managing Your Comcast Business network. I called on 7/20/21 to report this issue and no-one has been to fix the wires. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. A strong line of storms passing through Southeast Tennessee downed trees and power lines across the region Friday afternoon, but there were no reports of injuries as of 3:25 p.m. EST. I think it may be the original phone line. Thank you for bringing this issue to our attention. Whenever there is an outage, your first step is to report it via email or twitter. Its important that you dont exit the vehicle unless youre in imminent danger. If you have questions about your services, we're here to answer them. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line) 4. . Call us anytime at. Sky News is a British free-to-air television news channel and organisation. There are two wires hanging down, one black cable wire and the other a twisted metal cable which appears to be the ground wire. A South Carolina jury found Alex Murdaugh guilty in the fatal shootings of his wife, Margaret, and their son, Paul. The tubing will start to shrink almost right away. You aren't allowed to. Xfinity cable TV or internet outages typically happen when Comcast's network goes down, but equipment problems can sometimes look like network problems. This post was marked as solved. A recent storm brought down a tree which took down one of the above ground cables by my house. We can assist you with getting a ticket opened to let our amazing local team know. Report it as a hazard to your local PD, maybe they have a better contact. If you smell natural gas or see downed power lines please do NOT use this page. Thank you! We have made changes to keep employees safe so response and call times may be longer than usual. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Search accounts based on account number, or chat online. Access convenient online chat, browse our forums, or ask the experts in the Comcast Business support community. i agree this is the worst web site for reporting issues, Need to report a line down and cant seem to be able to schedule a tech to fix my internet. Cable installation, exposed wire, and repairs FAQ, Report unburied cables, exposed wires, or downed lines, Have AT&T service? How do I report a downed telephone line? Privacy Policy. Please send us a PM with your first and last name, as well as house numbers to your service address. came out and verified that it isn't live. Someone on the digital team has put in a ticket, so I am hopeful this can be resolved. Contact Comcast and let them know of the down landline problem. Create an account to follow your favorite communities and start taking part in conversations. It's not the power line and I don't think it's the regular cable either because there's no service outage.