Also, you can glide in zip-lines at Xplor, be part of a great Mexican party at Xoximilco, or put your senses to test at Xenses, live an unlimited nighttime adventure at Xplor Fuego, and experience six exciting activities at Xavage. Dear Jeff D,First and foremost, we would like to thank you for taking the time to share your feedback with us. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures. Customer Service. Xenotes is the only tour in the Riviera Maya that takes you to visit the four types of cenotes that exist in nature: semi-open, open, ancient, and cavern. If you could be so kind to contact me by sending me a private message through this media or by providing me with an email address I can reach you at, I will be delighted to personally follow up on your experience.We hope you can give us the opportunity to regain your trust in a near future. Can I transfer my ticket to another person? We are encouraged to offer unforgettable experiences and our team works diligently to communicate our brand through a unique and warm service, with the commitment that all our guests take the best of Mxico deep in heart. I would make a point to visit whatever bar Adal is tending the next time I visit. Responsive staff. HOTEL XCARET ARTE. Yes. 800 006 FOTO (3686) Privacy Terms. Once we receive your request we will proceed to complete your refund which will appear on your credit card statement within the following 15 to 20 working days. Amazing hotel, service just fell a little short in my opinion, Petit Lafitte Beach Front Hotel & Bungalows. There wasnt a single person with whom I interacted who didnt make me feel welcome or special.Shout out to the kayakers who landscape in the lagoon and the rock climbers who take care of the fauna on the buildings. You cannot paste images directly. It didnt matter if he was cleaning the pool or checking chemical levels he smiled. A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Is there any type of refund and/or cancellation. Can I enjoy underground river activity without knowing how to swim? Each park has its own price for the photos pass. There is a horrible lack of signage throughout the resort, and we were not offered a tour of the grounds, although I saw other people getting one. Schedule: Monday to Sunday from 8:30 a.m. to 10:00 p.m. Children: 25% discount from 5 to 11 years old on the adult price. Do I need a driving license? Advanced purchase discounts may vary depending on booking date and dates of stay. If your hotel is not in the list, you can choose one of the following meeting points and Grupo Xcaret official transportation will pick you up there. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. Within Mexico. The entry of food and beverages to the Park is not allowed, and it is not necessary as the admission to Xplor includes them. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. No one wants to post vacation pictures a week after they get home, they want them as soon as possible. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. The 10% discount applies on purchases made seven days in advance of your date of visit and the 15% discount on purchases made with 21 or more days in advance. What happens if I forgot my download code? If you visited our Parks: foto@xcaret.com The discounts are applied automatically by our system according to the date of visit. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Most activities involve water and your camera might get wet. 800 006 FOTO (3686) If you visited our Xcaret Hotels: fotohoteles@xcaret.com Some activities call for physical strength. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay. DoubleTree by Hilton Hotel Boston Bayside - Boston. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. Other services (WiFi, ATM and gift shops). Tripadvisor performs checks on reviews. Doubletree Boston Andover Hotel. Omni Boston Hotel at the Seaport. If you are in a hotel far from the Park, in Cancun or Tulum, you will be arriving at approximately in 1:30 or 2 hours. I would be interested in learning more about your vacation with us, please do not hesitate to contact us through this media.We hope you can give us the opportunity to regain your trust in a near future. No, our Park tickets are not exchangeable for other products. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? If you buy multiple parks, the pictures taken at the hotel are included for free. From Monday to Friday from 7:00 a.m. to 12:00 a.m., and Saturday and Sunday 7:00 a.m. to 10:00 p.m. Local Time. Our hotel prides itself on providing five-star service, yet in some cases, mistakes can occur.We have shared your feedback with all the involved departments so we can continue to improve our services, as it is distressing to see loyal guests depart with a poor perception from their experience. The photo package includes service for the parks and tours chosen by the client at the moment of purchase, considering the number of visitors and the number of parks on its selection. This change is valid only 24 hours in advance. If you have an account, sign in now to post with your account. Yes the resort is beautiful and access to the parks is great. Solidaridad, Quintana Roo, Mexico. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. The staff treats you like royalty. I feel like we had no idea what our "magic wristbands" did at the resort. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. If you chose transportation to the parks but the hotel you are staying at is not in the list, you can call Customer Service or send an email to customerservice@xcaret.com. Are the downloaded files of high quality? Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Play it safe and take your own photos with I would have.More. We offer comfortable & private vacation rentals, Save an extra 10% or more on select hotels with Member Discounts, Access exclusive hotel deals, only with the Travelocity app. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. What should I do? Xenses Admission; Tour Tulum-Xenses; Save more. You can take it as many times. Schedule: Monday to Friday from 8:00 a.m. at 11:00 p.m. | Saturdays and Sundays from 8:00 a.m. at 10:00 p.m. Quintana Roo local time. We offer you multiple payment options to pay for your reservation. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Toilet paper, yes, clean towels, yes, even the mini fridge got restocked, but no refills on soap, shampoo, conditioner, etc. 282. The food is really good. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Are there discounts for teachers or students? 2.- A list of the albums that are included in your package will be displayed. - Packages and Xperience Passports cannot be cancelled and will not be refunded - Cancellations will be reimbursed based on the payment method. No, this is why we advise you to bring one with you. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. No, only TOURS include transportation departing from Cancun or Riviera Maya. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. How do I find and download the photos from the website? Unlimited non-alcoholic beverages (coffee, chocolate and fresh flavored waters). The review was in regards to not being able to access my photo package, but after a week of phone calls and emails my family was finally able to access our photos. Terms of use: For prices provided on this page, you need to purchase before visiting the park(s) or tour(s). To valid the service, it is mandatory to print the coupon provided at the end of the purchase and show it at your arrival at the park at the photography area or at the moment of boarding the tours transportation. Our agents will help you with the pickup information or any other doubt you may have. Are the downloaded files of high quality? I was never sure he knew I was up on the balcony and that is what made his approach to his job so remarkable. Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). Did you know you can find the best available rates by booking in advance? This time my visit included my 12 year old daughter and another couple who joined us for the week to celebrate her birthday. 5 floors in property. This hotel features a restaurant, a gym, and a bar/lounge. ALL-FUN INCLUSIVE . the brand new all-inclusive, all-fun luxury resort in the Riviera Maya, Mexico. Copyright Experiencias Xcaret Hotel S.A.P.I. Within Mexico. Xcaret Website; Xcaret Hotels; Other Parks and Tours; Xcaret Promotions; Have you visited us? For further support information contact our photograph department at foto@xcaret.com. An adults-only boutique hotel, where quality, beauty of the surroundings and warmth introduce Mexico in an intimate and sublime way. All your photos at the best price! What is your Cancellation/ Refund policy? This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. It was a fantastic location for us. Take advantage of the 6 conference rooms, 24-hour business center, and valet parking. Within Mexico. Can I enter with food or drinks to Xplor? It was prompt and comfortable. Am I obliged to participate in all activities or is it possible to choose some of them? We stayed in a adult only area. prior to purchase, so once the purchase is made there is no possibility to grant refunds or cancellations of any kind. 50 Park Plaza at Arlington Street, Boston, MA, 02116. At the park we offer spaces for relaxation where you can find chairs and hammocks at your service. The Rafts circuit is 342 yards long. My daughter also couldnt get enough of the steak tacos at Las Playas. If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Plus having free shuttles to all the parks was a major win that my whole family took advantage of. Live the adventure in the most visited zip-line park in the world, where you will glide on the highest zip-line in the Riviera Maya, swim and paddle in stalactite rivers and more. Subject to availability. Advanced purchase discounts may vary depending on booking date and dates of stay. With only 63 suites in front of the Caribbean Sea, our first adults-only boutique hotel, shows an intimate, sophisticated and relaxed Mexico. Rafts through a river circuit paddling with special hand paddles. Yes, you can contact the photography customer service center The Parks space is limited and priority is given to all of those who wouldnt have yet participated. At the end of your stay, you can buy the photos at the store Tienda de Fotografia. Is there a discount for persons with disabilities? How does the discounts purchasing in advance apply? Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Is there any type of refund and/or cancellation. If you do not attend the day of your visit, you can change the date within the period of one year from the purchase date, giving notice 24 hours in advance.
- Species conservation and freeing program
- Species reproduction program
- School project and environmental education program
- Efficient use of resources and responsible management of residues. Their eco-integrating design and premium amenities make them unique. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. Exact pick-up time will be confirmed when making your purchase. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. How do you remove the watermark from the photos? Great, vibrant, location. It does not include photographs of dolphins activities, Photo Drone, Photo Xunset, or archaeological sites. Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. View Hotel 1,774 reviews 0.3 miles from Hotel Xcaret Mexico Free Wifi Free parking Visit hotel website All Inclusive 2022 Occidental at Xcaret Destination View Hotel 22,576 reviews 0.4 miles from Hotel Xcaret Mexico Free parking Pool All Inclusive 2022 Palmaia - The House of AiA View Hotel 819 reviews 1.3 miles from Hotel Xcaret Mexico Free Wifi Copyright Experiencias Xcaret Hotel S.A.P.I. No problem! Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Feb 5 - Feb 6. Board the trajinera that takes you on a tour among natural settings, in an atmosphere with live music, dinner, and open bar. But. 800 006 FOTO (3686) Changes are not permitted on the day of your visit. Kukulcn Blvd, Km 1.5, Cancun Hotel Zone. If you purchased online you have access to the special ticket booth. Each photo downloaded is a JPG file, and the videos are MP4. Search for cheap and discount Doubletree Hotels hotel prices in Middleton, MA for your group or personal travels. The ramen at Xin Goa was excellent as was the fried rice. Yen (JPY): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. If you visited our Parks: foto@xcaret.com The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Yes, children from 5 to 11 years old get a 25% discount on the adult ticket price. Months without interest, only with major participating bank cards issued in Mexico. Have fun with activities such as assisted rappel, zip-lines, kayaking, exploration swimming, or cliff jumping. 3.9/5 Very Good! Express check-out, a computer station, and dry cleaning are also on offer. To avoid affecting the natural balance of the ecosystem, only the use of sunblock and sunscreen containing titanium oxide and zinc oxide is allowed in the Park. Clear editor. Xcaret is 37 miles (60 km) south of Cancun, 4 miles (6 km) south of Playa del Carmen, 20 miles (30 km) north of Akumal and 34 miles (55 km) north of Tulum. Circuit of 3.4 miles of jungle and caves driving an Amphibious Vehicle. Yes, when you go to the restaurant, please inform your host about your dietary requirements and the chef will advise you on what to eat, or prepare something special for you. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. A number of individuals at the resort went well above any standard of service expected to be certain our vacation was perfect and I would be remiss if I didnt recognize their efforts.First- Talia, our guest services manager did an exceptional job arranging our itinerary, honoring my daughters birthday, and making sure we had a memorable experience.Roberto at La Cantina provided unbelievable service. The Park doesn't close for bad weather, only in case of a storm or a hurricane alert, in which case your visit will be rescheduled. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. Pasted as rich text. In case of foreigners living in Quintana Roo, FM2 and FM3. If it rains, can I cancel or change my date of visit? But when we tried to get checked in the second time, it just seemed as if Fanny was in a rush and trying to get to the next person. You don't have to worry about your phone or asking ppl to take pictures for you. Sorry, we dont have them on rent, neither wheelchairs nor strollers. Service at every restaurant was never short of perfection. No one told us how to use them at the park to take pictures, no one told us that we could use them at the buffets in Xcaret park or how we could use them to get bags for the underground river swim. de C.V. | How can I get them? Your vacation will be memorable while enjoying the best parks in Cancun and Riviera Maya. Guatemalan Quetzal (GTQ): Visa, Mastercard and Diners. Nature will embrace you as you rest in one of our 900 suites designed to offer a view of paradise from any point in the room. !My family and I stayed at this hotel for 6 nights. Hotel Xcaret Mxico. I really had no idea of how to use them. Please do not hesitate to let us know through this media when you decide to return to this paradise. Prices are the average nightly price provided by our partners and may not include all taxes and fees. - Reservations cancelled with more than 2 days in advance before the booking date are subject to a 10% administrative fee; from 2-0 days or in case of no show, reservations are non refundable. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Dear Katie F,What a great five-star review to read, we are absolutely thrilled that your All Fun Inclusive experience was just wonderful. In the case of Mexican peso (MXN) you can pay with Debit or Credit Cards issued by Visa, MasterCard, American Express, Discover or Diners. Admission to XPLOR All inclusive costs $ 129.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Chetumal-Puerto Juarez Highway KM, Km. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. Your previous content has been restored. However, with an advance purchase of at least seven days in this website or by calling our Customer Service, you get 10% discount on the cost of the regular price and 15% off purchasing 21 days or more in advance. If you visited our Xcaret Hotels: fotohoteles@xcaret.com You can download as many times as you need to while the code is valid. An all inclusive resort surrounded by natural beauty Occidental at Xcaret Destination***** is an all-inclusive hotel located in the heart of the Riviera Maya.