(I logged in using my mariner number.). For more information, consult your Customs Agency. The packages exclude purchases made in the Mini Bar, Honor Bar, Chocolate Seduction, In-Room Dining, beverages purchased on Half Moon Cay and any self-service draft beer. It is not per stateroom as that would imply that both occupants can use it simultaneously, which is not true. From what you and Bruce said, it appears the latter is the case. Otherwise, proof of name change (e.g. Read the news, check your email and keep up with favorite sports apps* and sites. Roll-in Shower and bathtub: Suites SC6175 & SC6164 HAL offers satellite internet through the ships Wi-Fi or at workstations in the Explorations Cafe. One of the most important practices in reducing and preventing illness from infections while traveling is washing your hands regularly. If you venture farther north you will find the climate to be drier. Onboard credits may be used to pay for Crew Appreciation, with exceptions for certain credit types. Bathtub with separate accessible transfer shower: Suite SY8068 Requests for excursions which are fully booked are placed on a waiting list. Due to web accessibility standards, users may experience slight variations according to the browser used. Club HAL is unable to accommodate children requiring one-on-one care into programming. A per-minute fee applies for this service. The choice is always yours. FACs are nontransferable, and nonrefundable. Holland America Line has a youth program for guests ages 3-17. FACs are notations in the booking that show the guest has an outstanding credit with the airline which can be applied to a future Holland America Line air booking with the same airline or redeemed directly with the airline, typically within 365 days. Note that satellite connections may be adversely impacted by physical obstacles such as fjords and inclement weather and the speed is notably slower than shoreside connections. If traveling outside of the Western Hemisphere, a passport is required for guests of any age. Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. We recommend submitting an SRI upon booking or a minimum of 45 days prior to departure. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. Roll-in Shower: Staterooms J1074, K1011 & K1012. Our exclusive Explorations Central programming unlocks the history and culture of each destination with engaging presentations and captivating performances. Please fax your letters to ourGuest Accessibility Department at 800-577-1731. With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market. Any fees related to seat assignments are collected by the airline directly. Any changes will result in the cancellation of the entire air booking. FACs are nontransferable, and nonrefundable. It's the easy, hassle-free way to travel to and from your cruise. May not allow for audio/video calling and streaming. Guests returning to the United States can also check the official website of U.S. Customs and Border Protection at https://www.cbp.gov. Jewish: A Sabbath Eve is held each week. It is also available in the For Booked Guests section of the web site. Below is a rundown of what the major cruise lines offer for internet and phone service. Freestyle Coca-Cola is currently only available on the Koningsdam andNieuw Statendam. Holland America Line is dedicated to offering the finest cruising experience to our guests, including those with disabilities. And premium which lets you do all the things already listed and stream. Fully Accessible The airline may generate a Future Air Credit (FAC) memo in an amount the airline determines. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. Were you both logged in to the Navigator using credentials of the person whose name the booking was under? Global Positioning Systems (GPS) to precisely locate our position on the sea. Click the box and an alert will appear saying the following pop-ups have been blocked. Refunds (except for amounts paid for CPP) will be made in accordance with the following Cancellation Policy for written cancellations received prior to the date on which you are to commence travel by air, rail, sea or otherwise. An ESTA will need to be completed for each family member traveling on the cruise. If you do not currently have a Holland America Line account, please click Register above. Please note that wheelchair lift vehicles are not available in some ports. The Refreshment beverage package is currently $29.00 - $38.00/per day for 2021-2022 sailings. She is always looking for the latest and greatest adventures onboard and ashore, enjoys researching top things to do in ports of call, and loves dressing up for formal nights. The SSO/Staff Captain are authorized to make a professional judgment as to the legality of any item declared,detected or discovered on board. Any discrepancies may prevent travel. Princess Cruises Most ships in the Princess Cruises fleet have upgraded MedallionNet internet capabilities. You can even make arrangements for family and friends to sail with you on your next cruise, even if they are not currently on board with you. Please Note: The Signature Express Baggage service is the most relaxing and hassle free disembarkation Holland America Line offers. Dreamy voyages sailing across the world. For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: We recognize that for some people, a larger scooter may be essential. Generally, one liter of alcohol per person may be entered into the U.S. duty-free by travelers who are 21 or older, although travelers coming from the U.S. Virgin Islands or other Caribbean countries are entitled to more. There's so much to see and do onboard. Laptop rentals, email access, and other items for this coverage can be found on their website, but for those needing streaming services or more robust coverage for work, you must take a hard look at this one before booking. A: A jacket and tie is the preferred attire in all fine dining restaurants on Dressy nights, though this is not required. We seek to the extent feasible to accommodate the needs of all individuals with disabilities, including children. Transfers may be purchased between select major airports and your ship as well as from your ship to select major airports. Registering a credit card(s) (Visa, Mastercard, American Express, and Discover) as part of your pre-cruise check-in process activates your keycard. Don't wait to have the time of your life in Alaska, Europe and beyond offer ends February 28! Internet and Wi-Fi: Xcelerate, Celebrity Cruises' high-speed internet, allows for faster web browsing, less time spent waiting for pages to load and video-streaming capabilities with easier access to Netflix, YouTube, FaceTime and Skype. Staterooms I-8033, VB6002, VB6001, J1074, K1012, K1011 are fully accessible. Staterooms VA8119, VA8116, VA8026, VA8025, V6052, V6049, V5140, V5135, V5054, V5051, VA4134, VA4131, H4092, H4089, VA4052, VA4051, D1100, D1099, C1082, C1081 are ambulatory accessible. However, many cruise lines now offer smartphone apps. Royal Caribbean, however, is changing the at-sea connectivity game with a relatively affordable high-speed service that can support video and music streaming. As to tenders, with the exception of the Volendam and Zaandam, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ships tender platform. *This number is for emergency use only; please do not call unless you are experiencing an emergency of a critical nature. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. The Signature and Elite packages have a daily limit of 15 alcoholic beverages, whichincludes all alcoholic beverages with a menu price of $15 or less (Elite Beverage. After a successful trial of Starlink satellite internet on Freedom of the Seas, RCL says it will be rolling it out to the rest of the fleet soon. The free Norwegian iConcierge app allows users to tap into onboard passenger information, communicate with other passengers onboard and make their own dining and excursion reservations. Air/Sea representatives are available 24 hours a day, 7 days a week and 365 days a year. Local sales taxes are applied where required. Passengers staying in suites pay a $16 per person, per day service charge. In areas where chlorinated tap water is not available or where hygiene and sanitation are poor, travelers should be advised that only the following may be safe to drink: Norwalk-Like Virus (NLV) can be identified by symptoms of nausea, vomiting, diarrhea and sometimes fever. Freestyle Coca-Cola is currently only available on the Koningsdam and Nieuw Statendam. All mail is subject to local postal office procedures and rates in the port mailed. To clear cookies using a Mac, click Safari on the Apple menu bar along the top of your screen and select Preferences. These rooms provide wide interior & exterior doors, a shower with no threshold, grab bars, shower seat, accessible shower controls, and hand held shower head. The medical staff on board is not available for daily care unless an individual is hospitalized in the ship's Medical Center. (Remember that checked baggage might not be accessible at all times.) Bathtub with separate accessible transfer shower: Suite SS6108, SY5002 & SY5001 The dining room is considered a fine dining restaurant and shorts are not permitted. Learn more about this unique Dutch celebration and prepare to get your orange on. No more waiting for mailed documents. Your credit card will automatically be charged each month on that day, and you will receive an email confirmation. Mobile Phones and tablets: Access is available for the most popular social websites and applications, including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Facebook Messenger, WhatsApp and top airline websites. Cruises of 21+ days (excluding Grand Voyages): When guests go to book a Holland America Line cruise, the Have It All fare is presented as an option with the included perks already factored into the price across all stateroom and suite categories. To add our Cancellation Protection Plan to your new or existing cruise booking, please call us at 18779324259. Per person: each guest could use their own device at the same time; Per stateroom: Only one device per cabin could be used at a time. Similar inspection programs exist around the world with particularly rigorous inspections performed throughout Europe and South America as well as in Canada, Australia, New Zealand and many other countries. The plan can be activated on any device but only one device can be actively connected at a time, the rate calculation is based on prorating the voyage package by length. That term, as used by Holland America Line, refers to certain taxes, fees and charges imposed by governmental or quasi-governmental authorities, including port authorities, relating to any aspect of your cruise or tour. If purchased online at least 3 days prior to your cruise departure, you can secure rates as low as $9.99 per day. If you want to make your trip home even easier, sign up for Bags VIP luggage delivery and eliminate having to deal with your luggage completely. You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. As our ships operate in a maritime environment sometimes far from shore, we rely on a complex satellite system for our internet service and speeds vary around the world. An activity schedule for each age group will be delivered to your stateroom each evening. MS Nieuw Amsterdam cruises in the EeasternWestern Caribbean on 7-day roundtrips to St Thomas, San Juan, Cozumel, Grand Turk, Georgetown, Ocho Rios. Holland America Line assumes no responsibility for the items listed above. Earn 5,000 Points w/ Holland America Line Rewards Visa Card Verified Earn 5,000 points after your first purchase, enough to redeem for a $50 onboard credit. Schedule changes can occur at any time and may affect your flights. You do not need to include suffixes on your airline ticket. Two nights specialty dining: ships with Tamarind receive one night at Pinnacle Grill and one night at Tamarind. Guests must be 21 years of age or over to purchase or consume alcohol onboard. a marriage license) with a valid driver's license (or other government issued photo ID) must be presented. For more information on this and the documentation you will need to have with you, please review the FAQs under Cruise Preparation. Carnival Cruise Lines will be installing StarLink Satellite internet on their ships in 2023. Have a safe and healthy trip - and remember that the first and best line of defense against illness is to wash your hands regularly and thoroughly. Just in time for wave season, Holland America Line is offering unprecedented deals for all types of travelers through . He could see the booking and only his expenses. Ambulatory Accessible For questions and/or help with your Online Check-in forms, please email Holland America Reservations or call 1-800-207-3545. Evening dress falls into two distinct categories: Dressy attire or smart casual. You can also order Beverage Packages, Champagne and other onboard gifts for any guest booked on a Holland America Line cruise. 3. COVID-19 Protection Program: This new element of the Worry-Free Promise is designed to assist guests who, as a result of being suspected of having COVID-19 or testing positive for COVID-19, may be unable to travel to embarkation, may be denied boarding, may be quarantined on board or disembarked early. It is your sole responsibility to obtain all necessary documents for all ports of call on your itinerary. Learn about our health protocols. In addition, we offer transfers between select city center locations and Holland America ships in Amsterdam, Barcelona, London, Rotterdam, Rome and Sydney, as well as between airport and hotel in Anchorage and Fairbanks. Make a Holland America Line cruise even more special for your friends and family by surprising them with an onboard gift. . If you dont do this, you will rack up insane charges from your cellphone carrier while out to sea. All other questions and concerns regarding air arrangements should be directed to your travel advisor. Personal checks are not accepted on board. This is not an all-inclusive list, and there may be other items found at the checkpoint that may be dangerous and that should not be allowed onboard. You'll also find ample closet and drawer space, individually-controlled air conditioning, a television for viewing CNN, movies and onboard features. An 18% service charge is automatically applied to all beverage purchases, bar retail items, specialty restaurant cover charges, all for-purchase a la carte menu items, and all Spa & Salon services. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships: Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies. Payment of any fines levied is the responsibility of the individual guest. The bed can be converted upon request to 2 twins if full compliance is not needed. Pack enough medication. Avoid lines at disembarkation as you are invited to be the first to disembark, No need to locate your luggage or wait for a porters assistance in the terminal. All onboard purchases and services are charged to your account by using your stateroom keycard. Neptune and Pinnacle suite guests on all other ships receive priority seating in the Dining Room for breakfast and dinner with an expanded menu. Phones must be activated for international calling with the passenger's home provider, but no special codes or software are needed. Staterooms C6104 and H1805 have wheelchair access on the right side when facing the bed. It includes any alcoholic drinks priced at US$11 or less. The letter from the child's parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. The amount of time you allow to transfer from the ship to the airport will depend on the disembarkation port. Travel advisors may impose their own cancellation fees. Hi, Does anyone have the details of the three wifi packages. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. Is it good enough to stream netflix? Otherwise, there will be staff available at the pier to advise you of your stateroom number as you fill out your luggage tags. Distilled/purified water in factory-sealed containers (including plastic containers) for the reconstitution of infant formula is allowed in checked luggage for staterooms with infant bookings. Bathtub with separate roll-in shower: SY 8068 has wheelchair access on the left side when facing the bed. Choose from city tours, culinary explorations, shopping outings, outdoor expeditions, cultural activities and more. If you are using a PC, hold down the Ctrl+Shift+Delete keys. OurStandard Cancellation Protection Plan (CPP Standard Plan) will allow you, for any reason, to provide written cancellation up to 24 hours prior to the start of your scheduled travel (sea, land and/or air) arrangements made by Holland America Line and receive a refund equal to 80% of the eligible amounts paid (90% if you purchase our CPP Platinum Plan). To learn more about applying for these documents we strongly recommend you visit the following website for details:Read more about applying for these documents. If you receive an onboard credit, you can use it for almost everything onboard, including a pampering massage or other spa service, restaurant meals, shore excursions, coffee and alcoholic beverages, and boutique purchases, like clothing or jewelry. Required fields are marked *. You may review your air itinerary by logging into My Account or Manage My Bookings at www.hollandamerica.com. Royal Caribbean Royal Caribbean proclaims that its VOOM internet is the fastest internet at sea. If you believe a delay will cause you to arrive in the port of embarkation less than two hours before the ship's scheduled departure or if you are concerned for any reason that the ship may leave before you arrive, our representatives may be able to advise you of arrangements to minimize disruptions in your vacation plans. make a person inadmissible to Canada, regardless of how long ago they occurred. If you are unable to function independently in these areas, you must bring a caregiver with you. This below is for the Premium Plan: Whether emailing friends or streaming a movie, enjoy truly premium, unlimited access throughout your voyageat a savings of at least 50% compared to the daily ratewith our Premium Internet Plan. Your email address will not be published. The Signature Beverage package includes most non alcoholic drinks (smaller bottle IIRC for water), coffees, etc. Ground transfers may be purchased between select major airports and the ship and from ship to select major airports on the day of embarkation and disembarkation only, as well as airport to hotel and hotel to airport in Anchorage and Fairbanks. Also bring a list of the names, strengths and dosages of all medications in case refills are required. These rooms provide a shower with grab bars, accessible shower controls, and hand held shower head. If a box or bar opens at the bottom of the page that reads Save or Open, click Open. If the messages says Save or Save Asclick Save As and the Open option should display next. Norwegian also has an option where you can purchase 250 minutes of internet for use any time during your cruise for the price of $105.00 if purchased in advance of your cruise. Basic Wi-Fi is for those needing some basic email and messaging services for a more value-added cost. Let us handle the details. Guests under 21 years of age must be accompanied by a parent, guardian or chaperone that is at least 21 years old; one adult chaperone is required for every five people under the age of 21. Share Minors should receive the same oversight that would be provided when visiting locations such as a large resort or theme park. Upgrade packages are available that include upgraded Stream internet. This right does not apply to increases in Taxes or to Surcharges. While the terms of the package may fluctuate based on your specific sailing, this more inclusive offering typically includes 4 add-ons- shore excursion credit, a beverage package, WiFi, and specialty dining. Q Do I need special luggage tags for my Land+Sea Journey? Fully Accessible Single Side Approach If you plan to bring a service animal, you must call ourGuest Accessibility Dept. Suites SA7094, A6150, A6148 and staterooms VA8147, VA8145, VA8134, VA8132, I7108, I7099, I6131, I6116, V5175, V5152, I5133, I5112, V5057, V5055, V5054, V5052, VH4146, VH4167, VH4107, VH4096, C1134, C1125, C1123, C1121 are fully accessible. Please do not use a credit card or phone card; your on-board account will be billed in addition to the cost of the phone card or charges to your credit card. as well as if you need to use a VPN to access your email. Does anyone know how much data comes with the premium package? Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time. Social costs $14.99 per day and allows access to the most popular social websites and applications such as Facebook, Twitter, Instagram, etc. Please note the following general information about Luggage Direct: Bags VIP luggage delivery allows you to bypass the baggage claim and begin making the most of your vacation right away, without the burden of luggage. Fully Accessiblerooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the cabin, and accessible bathrooms are designed for use by guests with highly limited or no mobility who require regular use of a wheelchair, scooter, or other similar assistive devices and provide accessible elements including turning space, accessible routes throughout the stateroom, and accessible bathrooms. Our experienced, award-winning English-speaking staff and crew will do everything to make your cruise an unforgettable experience. Flight Ease is an air booking website similar to other automated sites but designed with your cruise vacation in mind. It is your sole responsibility to obtain and have available the proper travel documents necessary for your travel, including all associated costs related to obtaining your travel documents. These often include requiring documentary evidence of relationship and permission for the childs travel from the parent(s) or legal guardian if not present. All onboard Internet usage is subject to Holland America Line standard policies, which may limit browsing of some sites due to network security and bandwidth usage. All cash advances are subject to restrictions. Your stateroom keycard will be delivered to your stateroom. Ships now have branded apps that allow cruisers to chat with each other onboard, super-fast high-bandwidth Wi-Fi and even tablets for use at sea. Luggage will be delivered within four hours from the time the bag arrives at the baggage carousel, or within six hours for delivery destinations more than 40 miles from the airport. CC Help Jenn Click Done when youre finished.). FACs only apply to U.S. resident bookings and are not available to guests who have requested refunds under a Holland America Line Cancellation Protection Plan.