Besides, the facilities provided by you are also impeccable. So many people saying the same thing. First of all, it states that the contract will be automatically renewed if you do not indicate in writing that you wish to terminate at the end of the initial term of the contract. And if you don't pay up they'll try to ruin your credit. 198 0 obj <>/Filter/FlateDecode/ID[]/Index[180 26]/Info 179 0 R/Length 90/Prev 121201/Root 181 0 R/Size 206/Type/XRef/W[1 2 1]>>stream Around September or October, I asked the Regus receptionist about the procedure to renew my membership agreement, as I had planned to do. I had expected to be required to pay for 3 months through 2/28/22. Unfortunately not. Wow, Hi Jane, Our billing periods align to calendar months so your first invoice will be billed pro rata from your start date to the end of the month. Companies can ask for reviews via automatic invitations. Services are billed automatically depending on the customers preference. 205 0 obj <>stream The process is anything but"efficient, ""simple, "or even clear. And, as I am moving to another state, it won't be possible for me to continue with the same. the agent helping me sent an email saying i need to come up with a good reason for them to cancel it. My review may get lost in the mix because there are an abundance of negative reviews about Regus and justifiably so. Assistant Global Customer Service at Regus. There are lots of better places out there which are cheaper and better, Hi, *T&Cs apply. How regus allowed to get away with their hidden automatic renewal. A member of my team has already been in touch and provided a satisfactory conclusion.Kind regards, Michelle SpireAssistant Global Customer Service at Spaces. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. Date of experience: February 19, 2023. I refused to pay for a service that their system just added to my account until this issue was resolved. A year later I re-opened another account for again a years time. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. You can also choose a coworking or office membership for 5,10, or unlimited days a month. IMPORTANT: The Gourmet Society x DragonPass page appears to be working as of 26 July 2021. Kind regards, Regardless of the reason, I understand how frustrating it can be, and apologize if we did not provide the level of service that you expect and deserve from Spaces. It is also worth checking that our emails are not landing in your spam folder. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. https://www.sitejabber.com/reviews/regus.com, I'm so sorry for your plight, read the reviews. This is also very unfair as we are paying for an office that we are not using because of the heating. For this reason, a Regus member probably doesn`t expect them to be able to get what they pay if they decide to sign a contract with Regus for office space. So it seems that a lot of people end up with an extra three-month rent when they probably thought they were done with Regus. We apologize for any inconvenience caused. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. If you are a business looking for an office to rent, please do not be fooled by the low upfront pricing, this organization is incompetent, greedy, toxic and should be stayed away from. By rigidly and uncompromisingly forcing me to pay an entire year of rent for an office I will not use is a violation of an"efficient yet very simple process" that is communicated clearly. We ask all our customers to add an automated payment method to their account. from: 0 per person, full month 0 per person, 5 days a month 0 per person, 10 days a month Enquire now Buy now The perks of a coworking membership. All of our services and costs are detailed in the agreement you signed. You are also welcome to discuss these situations directly with the line manager of your local community team, who is in touch with you. This was the most frustrating service that I ever experienced. ive been trying to get my money back ever since. I thought it is important to do so in order to prevent other small businesses from committing the mistake of engaging in business with Regus. Boost your business and gain an instant local presence with a virtual office in Fort Wayne. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! Desposit/Retainer - $700 I am able to register on Regus but unable to proceed to Partner Offers without adding a company. Cancellation Letter Template for Membership in PDF Format, Cancellation Letter Template for Membership in Word [Doc.] document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Membership Cancellation Letter Template Format Sample & Example. Companies like this should be ashamed of themselves that they have manipulate consumers into doing business with them. + Free Sample of Insurance Cancellation letter Template. I have enclosed the cancellation fee with this letter.I wish you all the best for all your future endeavors. We would like to confirm that your concern is since been resolved as per the details shared with you. Event rooms, boardrooms, training rooms, and more. My membership number is XXX-0000-11111-0000. Head of Customer Services. The part that upsets me, is that we signed a contract for what we were to pay. Shut it down because I didn't need it anymore. I would like to request you to cancel my membership with you kindly. As you did not process this correctly, the agreement continued an additional month. Meet in any city. Assistant Global Customer Service at Regus, They no longer allow phone access for anything but Sales. how to cancel regus membership/account? You should request your retainer refund online and it will be refunded within 30 days after your agreement end date. Michelle Spire Could you please email me at lorraine.brule@regus.com with your company name and/or account reference (as displayed on your invoice)? She basically copied and pasted the same response she has given to other customers about the terms and agreement. There is high turnover with their reception staff and they have terrible customer service. This was sent to the email address we have on file, which you can review and amend at any time by logging in to your online account. {Name of the recipient} Stay far away from Regus folks. If you could please email me at Michelle.spire@regus.com with your company details Ill ensure you are contacted as a matter of urgency. Thank you, The Community Manager and Area Manager at Spaces (Regus) Hemel Hempstead are the biggest liars going, charge you for fake damage, lie about contracts, the area manager promises something and then retracts after signing and the community manager is the most two faced person I have ever met, adds stuff to your bill 200-500 charges for no reason! I have never experienced such horrible customer service! Find out how we combat fake reviews. You can quickly and easily terminate your agreement through your online portal (myregus.com), by going to Account > Workspaces and services > End Agreement. I found someone. It was a nice experience to be able to associate with the Church for so long. How to stop regus from harassing me? THEY DECIDED TO TAKE A RANDOM AMOUNT OF 600 FROM MY BANK ACCOUNT AND IT TOOK ME 10 MONTHS TO GET BACK!, THERE IS ALSO A LARGE FEE WHEN YOU LEAVE THE OFFICE THAT THEY NEVER TELL YOU ABOUT! Some lounges cost more than the standard US$31 visit fee for members (especially in Australia and New Zealand), while others actually cost less (such as in Europe). Account Number: [protected] The site staff try, but their hands are tied by the insensitive and blind executives that run the management team. I entered card for both. If not, let us think for a moment about the case law. Hi Hongxu, All DragonPass memberships also include up to 25% off dining discounts with selected airport outlets, including across Australia. %%EOF If you join us with a lounge membership, you will have unlimited access to any of our business lounges whenever you choose. All our agreements automatically renew before their term finishes for an equal length to the previous one. A member of my team has already contacted you and discussed the situation. Its important to think of the business you are trying to end your term without proper notification. After being in my new office they are increasing rent by 8.7%. So I had the opposite problem. Zero customer service, particularly regarding billing. They are real scum bags. Originally, total costs 20k THB, but end up with 50k THB. Disgusting behaviour. The furniture they provided had locks on some of them and the staff had no idea where the keys were. Pay by the day at discounted rates or choose five, ten, or unlimited days' access a month. Have a question or issue with your current products and services? No staff available for contacting on the event day. The global pandemic has hit lots of businesses in different ways. I can see those individual prices, but can you expand on how you would join DragonPass for free? Updated. Did yours get refunded? So, I don't think there won't be an issue with it. Can I roll any unused coworking and office days into the next month? Your email address will not be published. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. I have been transferred to a new location. hmo0_nP|~-Uim7k/2 RHP{J;s3[`V0',2;q]^8J Dd:+Y6+SK0tzyVv:&a89x!k/'.]d2%i,`d4r}wQMhutBaYx. In 2022, Regus removed all customers credit cards used for auto pay, in my experience, adding fees for over three months. Michelle Spire And in particular, I would like to thank Stephen and Maddie on the front desk who went out of their way to help me with a business project last week. All of our templates are completely free to use and are designed to save you time and hassle. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. This may sound like a Debbie-Downer analogy to you, but you have to remember that Regus rents space to business owners who are likely to depend entirely on their business for a living. The agreement is fixes for a year but circumstances have changed and I have explained that the rent cost will . You can cancel your membership at any time by completing a Cancellation Request form at your home studio or providing another form of written cancellation request by mail, email, or other method delivered to the address or email address listed at the top of your Membership Agreement. Your termination will be automatically confirmed by email. We greatly value your business and want to maintain a positive working relationship so Id like to investigate further for you but youve posted anonymously. Thank you,Lorraine BruleGlobal Customer Service at Regus, been using them for 2 years, i would not recommend anyone to use them for these 3 following reasons. Prior to any renewal, our customers receive courtesy email reminders. I was blessed to have the opportunity to be part of the church. According to the contract terms, the last date of my membership with you is on {the date}. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. It is absurd for Regus to force me to pay $2628 for an office I will no longer use for reasons that are outside of both my control and my ability to have predicted in August. Since you have not made the payment for these invoices, you are being charged late payment fees and your account was handed over to our debt collection team. With a Spaces Coworking Membership you can access thousands of Spaces and Regus centres, all at an unbeatably low price. please give me my refund." I've had virtual office spaces before and have never encountered one that couldn't be cancelled in a reasonable amount of time! Its an automated process. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I checked my email and didn't see any confirmation emails from Regus. AvenueLatrobe DE 5645(608) 23465-5645, To,Aaron Hawkins45555 Nunc. This will ensure the agreement ends at the end of the agreed term and will not renew further. Lorraine Brule Products used:I signed up for a virtual office space. Its an automated process. These days, DragonPass focuses on annual lounge memberships which are almost identical to Priority Pass. Kind regards, However, we will ask you to go through some security steps as part of our fraud-prevention policy. Make it brief, not elaborate. Click End Membership. Aspire Lounges is taking over from The House and My Lounge spaces in those latter three international airports. As far as the payment is concerned, it has been made in full. - We will send Regus a legal demand letter giving Regus a few weeks to resolve your complaint as demanded. Professional rooms for your next training session, interview, or pitch, wherever you need it. Regus Online Account. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money.
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