Our departure times between Seattle and Victoria vary seasonally. If you set up Auto-Reload for a Caltrain, Muni, VTA or SamTrans monthly pass, we can only automatically reload your new pass from the date your old pass expires to the end of the sales window for that pass. See the. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. BART is primarily selling paper tickets from the vending machines. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Clipper account access including checkingyour balance can be found on the Clipper website. You are required to pass through U.S. Immigration/Passport Control before boarding any departure from Victoria. My card/value was blocked due to an expired credit card. For all cards (plastic and cards on your phone) with BART HVD, value will be available in the normal reload time frame. What is the best way to tag on the new Clipper card readers? You can bring pets onboard the Victoria Clipper and San Juan Clipper ferries, if they are in a carrier and accompanied by a person (animals cannot be transported as cargo). If you place your order by midnight, you can usually pick it up in the next 1 to 2 days. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. The money is still missing. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. Learn more about Clipper on your phone. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your plastic Clipper card. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. The Clipper call center is open Monday through Friday, 7 a.m. to 7 p.m., Saturday 7 a.m. to 4 p.m. You may experience longer than normal wait times. If you add value to a plastic card using the Clipper app, it will take as long as a card normally does for the value to be available. Limited-use tickets can only be used for one-way and round trips on Golden Gate Ferry and Muni and provide no transfer discounts, but youth, senior and disabled riders can purchase discounted tickets at ticket machines. After the end of the sales window, be prepared to pay your fares with cash value. Each checked luggage item must weigh less than 50 pounds with linear dimensions that do not exceed 62 (length + width + height) including handles and wheels. In person at the AC Transit Customer Service Center. Or get help resolving other issues with your account. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. The exception is BART HVD, which will be available the following day. Clipper is an all-in-one transit card that keeps track of any passes, and value that you load onto it, while applying all applicable fares, discounts and transfer rules. Choose your payment method and complete the order. The correct fare will be automatically deducted and tickets with remaining value will be returned. Balance protection Online accounts Card cancellation, When value is available Online orders Blocked cards, How it works Mobile payments Clipper mobile app, How RTC cards work Accessible information Using Clipper equipment, Proof of eligibility Eligibility change Balance transfers, Protecting your privacy Information retention. Follow these step-by-step instructions on how to add value to Clipper in Apple Pay and Google Pay. At your request, we can mail you a new card with your balance restored, typically within 2 business days. SAVE on your Victoria Clipper ferry ride when booking a Seattle to Victoria overnight hotel package! Online, I can only see our last three months of transactions, and Im sure all $100 didnt go into two cable car rides and one bus trip. Includes one-way or round trip travel via the Clipper ferry. learn more. Check out our sample Victoria Clipper V gift shop menu. Credit card charges are processed immediately. Was I supposed to activate it somewhere? A: Your anger is warranted. Purchase at various retail locations , including BART and Walgreens. All guests are welcome to use the top outside viewing deck as desired during our trips. There's no need to open an app. Even a misdemeanor Driving While Intoxicated conviction (DUI/DWI) is considered a felony in Canada and could result in you being denied entrance into Canada. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. For single rides, adult Clipper cardsget a 6.25% discount on cash value rides by buying $48 worth of value for $45 or $64 worth of value for $60. Find your service: AC Transit. The Salish Sea is world famous for observing a vast array of whales and sealife. However, you will need to register your card as part of the process, if you havent already done so. Monday-Friday 7 a.m. - 7 p.m. Saturday and Sunday 7 a.m. - 4 p.m. custserv@clippercard.com. . BART. You can shorten the process by tagging a fare gate; card reader at a train station or ferry terminal; ticket machine at Golden Gate Ferry, Muni, SMART or VTA; or Clipper Add Value machine. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. The correct fare will be automatically deducted. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Our seating options include both Standard (non-window aisle) table options on the upper and lower deck as well as Premium (window aisle) seats. For example, if you have an AC Transit 31-day pass that expires on May 12, the new pass will not become active until the first time the card is tagged AFTER May 12. You can avoid blocked cards by adding a Backup Payment method (credit/debit card) for Auto-Reload purchases. If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Bicycles are stored on the outside deck subject to the elements. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. You can get an adult Clipper card and load cash value (accepted by all Bay Area transit agencies) at the BART San Francisco International Airport station in the International Terminal. Pay With Clipper on your phone. On the cable car, the conductor carries a handheld card reader. Use your Clipper card on all Bay Area transit systems, including Muni. Monday-Friday 7 a.m.-7 p.m. Saturday 7 a.m.- 4 p.m. custserv@clippercard.com. No, transit agency ticket offices cannot load value to mobile phones at this time. So if your primary funding source is declined, your order will be charged to your backup card. The most you can load online at any one time is $255. For Andriod phones, you may need the move your phone around. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. For limited time, riders can get a new Clipper card on their phones for free (normally $3). There's no need to open an app. We will automatically send a declined payment notice to the email address in your Clipper account. Comfort VIP Best of the best seats in Comfort Class! Check out our virtual tour of the Victoria Clipper V! See the, You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the plus + icon. All rights reserved. You can order a card and value online but note we can only mail cards to domestic addresses. Will the toll lanes reduce traffic jams? It depends on how you buy your pass. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Outdoor Activities, Tours, Boat Tours & Water Sports, More. This is separate from confirmation of payment. To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. But if you tag off, Clipper will return the difference of $6 to your card. Clipper: Clipper is the all-in-one transit card for the Bay Area. Pre-Tax Transit Benefits. Tickets Season Tickets Miniplans Member Center Ultimate Clips Pass Group Tickets Suites. Select "Add money" and follow the steps to continue purchasing a card and adding value to it. If you forget to tag off, thats the fare you will pay. Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. If you purchase value for your plastic Clipper card online or by phone, it wont be available immediately. Learn more about our Victoria Clipper V on our vessel information page or take a virtual tour of the vessel. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Three beeps and a red light means your card wasnt accepted. Select Clipper card and follow the instructions to add a card and load value. Only registered Clipper cards are eligible for refunds. A little work up front helps you save money. "It's overwhelmed our ability to process the applications." Add Clipper to your phone before you take-off! If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Pre-boarding is available on most departures if you need a little more time to settle in, such as familiestraveling with childrenages 5 and under and those with difficulty walking. Caltrain. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. Privacy Policy. If you want to change your class of seating, you will need to reach out to our Reservations team. We do allow walk-up day-of guests to purchase tickets if space allows. Clipper cards pending pass? Your card should arrive within 5 to 10 days. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Transit Agency Tips. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. Robbins parking lot locations are also available for overnight parking. All Access Digital offer for just 99 cents! We will automatically send a declined payment notice to the email address in your Clipper account. When it is, you will have to pick it up by tagging your card to a card reader, which will load the value onto your card. To add a card to your Android phone, open Google Pay and click the + sign. ADVANCE Fare Round-Trip only: Advanced purchase fares must be purchased a minimum of 2 days prior to travel date, non-refundable. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. 877.878.8883. Credit and debit cards are widely accepted across Canada, and ATM machines with 24-hour access are available throughout greater Victoria. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. This page includes how it works, mobile payments and Clipper mobile app. In December 2020, BART completed the transition of machines at all stations to offer Clipper as the only fare product available for purchase. Why not? Your session is about to expire due to inactivity. He started his journalism career as a sports editor in Iowa in 1975. This page includes Using Clipper on specific agencies. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. While Clipper is used to pay for BART, it is not a BART product. Vending machinesaccept all U.S. coins and dollar bills (excluding $50 and $100 bills). The terminal is located Victorias Inner Harbour at 254 Belleville Street, which is about a block from the Hotel Grand Pacific. Note that it can take between 5 and 20 minutes to walk from the Wall Street parking garage to our Seattle terminal depending on various factors such as train crossings. A: You made me laugh, thanks! If you are picking up your value on a bus or a Muni light-rail vehicle, allow up to 5 days. Log in to your account with the email address we have on file and provide an updated email address. Once you receive the email confirming successful payment, allow at least 1 day for your card to be unblocked. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. You can add a Clipper card to your iPhone or Android phone: To add a card to your iPhone (or Apple Watch), open the Apple Wallet app and click the + plus icon. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. Learn more about Clipper START and how to apply here. Select "Transit card" and "Add Clipper card". Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. City Coach. If you set it up for a pass, Clipper will automatically reload a new pass on your card when the old one expires. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card. In Victoria, very limited daily pay parking is available at the terminal and overnight pay parking is available at the Hotel Grand Pacific, which is about a block from the terminal. Routes available between Seattle and Victoria. I got onto BART, realized I was going the wrong way, went back to the same station, and exited the station. Clipper on your phone will not unlock a bikeshare. When will I be charged for my Auto-Reload value? BART's HVD tickets, which are good only for BART trips, give you a 6.25% discount: You pay $45 for $48 in value or pay $60 and receive $64 in value. And, to get it back, its an hour on hold, and three to five business days.. Am I reloading this wrong online? Make sure you always have a current email address on file. U.S. Immigration . Yes. You can also stop at a transportation information booth to buy a card and load all types of value, including the Muni Visitor Passport good for 1, 3 or 7 days of unlimited rides on San Franciscos transit system. Clipper automatically checks for a valid pass. Should you want to change your booking in any capacity, a $15 USD fee will be charged. You can also ask a transit agency ticket office or Clipper Customer Service Center to tag your card.
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